IT Support Technician

Recruiter:

Pollock & Associates

Job Ref:

M24121T

Date posted:

Friday, March 18, 2022

Location:

West Rand, Gauteng, South Africa

Salary:

CTC package offered based on level of skill and experience

SUMMARY:
A multi-national company based on the West Rand is seeking a candidate who has strong verbal communication and written skills. You will have the ability to convey technical detail in a clear and concise manner and be required to maintain the computer and network systems and provide IT support to users.

JOB DESCRIPTION:

Essential Qualifications, Skills & Experience:

Matric or Equivalent
CompTIA A+ or N+ Certification
IT Diploma or MCITP/MCSE (Advantageous)
Min 3 year’s working experience in an IT environment
Technical Knowledge of Computers, Operating Systems, and Widely Used Computer Applications:
Microsoft operating systems (Win 7, 10, Server 2012/2016) and Office/Office 365
TCP/IP networks, including WAN and LAN technologies
Hardware and Software support
Internal and Remote End User support
Office 365 Basic Administration
Network and Security Infrastructure – Cisco, Unifi, Fortinet
Windows Enterprise Environment – Physical and Virtual (Hyper-V)
Backup Administration i.e. Veeam
Microsoft Active Directory and Group Policy Management
Good verbal, written, and communication skills with the ability to convey technical detail in a clear and concise manner

• Own Vehicle required

• Unendorsed - Valid driver’s license

Key Result Areas:

Provide first-line IT support - Hardware & Software.
Ensure all IT support requests are attended to and resolved within reasonable timeframes.
Assist users telephonically, in person, or remotely with their IT queries or problems.
Liaise with 3rd party IT providers for the resolution and support of various related IT problems across multiple IT platforms.
Roll out, support, and maintain new and existing IT resources/infrastructure – Desktops, Laptops, Printers, Networking Equipment, Telephones, Servers, etc.
Monitoring of the Network, Configuration, and Support (WAN and LAN)
Administer and enforce IT security controls and measures.
Ensure that the IT asset register is reviewed and kept up to date.
Track and document all IT asset movements.
Monitor all IT resources and infrastructure: - Server Room, Servers, UPS, Fire suppression System, Aircons, networking equipment, and backups.
Interrogate all systems to ensure that IT best practices, policies, and guidelines are being adhered to.
IT Admin Support
Management and ownership of the IT helpdesk system.
Assign logged tickets on the IT helpdesk and ensure that all calls and escalations are handled timeously.
Raise PRQs for all IT purchases and service providers.
Ensure all relevant documentation is complete, approved, and submitted for access to various IT resources and systems.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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