IT Support Technician

SUMMARY:
IT Support Technician

POSITION INFO:

Job Position: IT Support Technician

Ref: 3831

Location: Port Elizabeth
Salary: R15 000 to R17 000 per month negotiable commensurate with experience and qualification

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Qualifications / Requirements:

• Experience with MS365 and MS Azure essential
• Matric and relevant subsection skills (language skills for mailing and communication), coupled with Diploma or Certificate
• Minimum of 1 year technical experience
• Knowledge:                                                            
• Administration
• Strong customer service acumen
• Strong IT skills, hardware and software
• Technologically literate (Microsoft 365, networking)              
• Skills and attributes:
• Technical skills
• Project management
• Logical thinking                                                                           
• Problem solving 
• Good communication skills
• Detail orientated
• Organized
• Dependable
• Manage multiple tasks
• Conflict management

Key Performance Areas:

• To facilitate and support the effective IT work environments for all employees and to perform specific administrative and reporting functions relating to the IT landscape
• Perform specific technical support, administrative tasks and reporting as it relates to the IT infrastructure and services of the Group or any of its subsidiaries in line with the standards and guidelines defined by the Group
• Interact with staff and stakeholders
• Support implementation of projects in line with company procedures
• Continuously update information in the assigned ticketing system
• Create and continuously update site documentation
• Fault tracking and reporting
• Facilitate support function
• Implement support in line with agreed service levels
• Educate employees about and enforce support and ticketing process
• Communication during the fault resolution process
• End user support for all company services and infrastructure
• Identify any shortcomings and opportunities to improve site infrastructure
• Identify and communicate any recurring problems
• Oversee technological infrastructure (networks and computer systems)
• Support to Systems Administrator
• On instruction - provide cost information for any remedial actions proposed
• On Instruction - facilitation of procurement in line with company finance processes

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