IT Support Technician

 

Recruiter:

Lionheart Marketing

Job Ref:

ITSD2057

Date posted:

Sunday, June 12, 2022

Location:

Johannesburg, South Africa

Salary:

competitive salary, Bonuses


SUMMARY:
IT Support Technician

JOB DESCRIPTION:

Duties & Responsibilities

  • The handling of the tickets assigned to you by your team lead and Level 1 - Helpdesk agent
  • Initial problem diagnosis of the case as well as next-steps
  • Identify and discuss root cause of user technical issues
  • Correctly follow the processes and procedures set out for your team
  • Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues
  • Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines
  • Update technical support documentation when required

 

You will be expected to:

  • Have the ability to troubleshoot network, software and operating system issues in a distributed software environment
  • Have experience in customer facing Technical Support
  • Drive cases to resolution, while maintaining excellent communication with the customer
  • Ensure that regular, accurate case notes are added to tickets
  • Utilize ticket management systems such as ConnectWise
  • Escalate relevant cases through the correct escalation paths
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Follow all company policies and best practices such as accurate time tracking

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Junior IT Support Technician
Location: Johannesburg
Salary:
Are you passionate about technology and helping people?Our client, a major operator of a franchisee company intended for leading brands, is on the hunt for a proactive it support technician to join their team and provide first-line technical support to end-users. This role is perfect for someone who enjoys problem-solving, thrives in a structured environment, and wants to grow their career in it.
18 days ago


Senior IT Support Technician
Location: Johannesburg
Salary: Market-related
This role is responsible for delivering advanced technical support, handling escalated helpdesk queries, and mentoring junior technicians.
76 days ago


IT/AV Support Technician - Corporate Real Estate Industry - Sandton
Location: Johannesburg
Salary: Monthly
A well-known global leaders in the corporate real estate industry, providing flexible workplace solutions for a variety of clients, require the above to ensure smooth technology operations across offices, meeting rooms, and event spaces.
1 day ago


IT Technician (End User Support)
Location: Pretoria
Salary: Based on experience
it technician (End User support)
67 days ago


Technician – IT Support
Location: Johannesburg
Salary:
69 days ago


IT Support Engineer - Field & Service Desk
Location: Johannesburg
Salary: 28 000 Monthly
Role: it support Engineer - Field & Service DeskLocation: Fourways, JohannesburgA leading MSP requires a it support Engineer to join their fabulous team. The ideal candidate will be a proactive problem-solver with in-depth knowledge of Windows systems, networking and ideally have cloud exposure (MS Azure).  Your role will include supporting clients in Pretoria for 2-days a week and you wi...
5 days ago


IT Support
Location: Johannesburg
Salary: R10,000 Monthly
it support - 12-Month Contract based in Roodepoort
5 days ago


IT Business Support Agent PTA - June 2026
Location: Pretoria
Salary:
Our client in Pretoria is hiring a Business support Agent. 
6 days ago


IT Support Administrator
Location: Johannesburg
Salary: Market Related
Build your career as an it support Administrator!
6 days ago


Facilities and IT Support
Location: Kempton Park
Salary:
Facilities & it support Kempton Park R10 000 - R15 000 Responsible for facilities assistance, such as coordinating maintenance, office upkeep, and supplier management while also handling basic it support through ticketing and escalation.
7 days ago


Create a free job alert for IT Support Technician in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.