IT Support Specialist

Duties / Responsibilities:

• Install and configure software and computer systemsOffer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs
• Maintain and Upgrade Systems to ensure smoothy running
• Overseeing the organizations data, including client information and internal information
• Troubleshoot and resolve issues with software or hardware
• Walk colleagues or clients through steps to help them resolve their technical problems
• Maintain procedures and reports that provide technical support to the entire organization
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Establish accounts for new users and assist with password or login problems
• Test, evaluate, and make decisions about new technology for the business
• Participate in business-wide meetings to provide insight into technical requirements

Minimum Requirements:

• Associate’s or bachelor’s degree in computer science or a related field
• 3 + years of experience in a technical support role
• Working knowledge and expertise with a variety of software, hardware, and applications
• Working knowledge of common information technologies and systems
• Troubleshooting common IT problem