IT Support Role

Must be computer literate with Intermediate Excel Skills. 

Must have good interpersonal skills and good telephone etiquette as will need to speak to clients on the phone. 

Must be self-motivated to complete all tasks. 

Must also be able to work as part of a team. 

Needs to be able to follow specific instructions and processes but also be able to trouble shoot when issues arise. 

Needs to be flexible in terms of working overtime to complete tasks, especially around month end and when the job requires. 

Must have a can-do attitude and good work ethic. 

Must be someone who takes initiative. 

Must know where to research solutions to problems facing the business from an IT perspective. 

Must be mature and responsible in attitude towards work. 

Must be a good communicator in terms of providing relevant, salient, and timeous feedback to management. 

Must be a leader in the making. 

Must be honest and diligent. 

Must have a desire to learn and grow into the role, as well as grow and improve as a person. 

Must be good at admin and organised. 

Must be able to manage time and priorities. 

Must be able to be innovative. 

SQL knowledge and ability to write queries. 

Any knowledge of programming languages, such as VB/C# and Linux will be advantageous. 

Knowledge of Office 365, MS Azure and managing users and licenses 

Knowledge of power automate, power apps and SharePoint. 

Knowledge of MS Teams and built in functionality. 

System admin, networking and desktop support. 

How to build a PC or laptop 

How to set up and manage FTP sites. 

Communicate with management re status of tasks and Month End processes. 

Follow procedures and complete all checklists timeously. 

Generate and retrieve month end reports from client’s dispensing systems. 

Set up new users work-stations and access 

Will be able to fill the gap if managers are off sick or on leave. 

Liaising with service providers and managing all IT issues with them until finalised. 

Managing company hardware requirements and maintaining the asset register. 

Procuring hardware from suppliers when required. 

Managing phone system and logging calls when there are issues. 

Maintaining IT process documentation 

Creating and maintaining user accounts on Office 365, power apps and Azure 

Taking responsibility for back-ups and taking them offsite. 

Creating new users on the system and network. 

Monitoring business WhatsApp line (for when we go live with it). 

Administering company WhatsApp groups, e-mail groups and shared mailboxes. 

Monthly and annual budgets for hardware, software and other equipment  

Create and transfer script files on pharmacies dispensing system via VPN/FTP or TV. 

Investigate ways to automate this process 

Request script files from vendors when needed. 

Load script files into System via claims loader. 

Load payment files onto the client’s system via FTP. 

Reconcile reports to client reports 

TV = Team Viewer 

FTP – File Transfer Protocol VPN – Virtual Private Network 

ERA – Electronic Remittance Advice (Payments File)