IT Support Manager

We have an exciting career opportunity for an IT Support Manager to join a global online casino and sportsbook company in Cape Town. This is a great opportunity for personal growth in a modern gaming technology company. If you’re looking to grow and be the best at what you do, this job could be perfect for you!

Your key job responsibilities as the IT Support Manager in Cape Town will include:

• Installing and configuring hardware operating systems and applications
• Maintaining systems and networks
• Constantly reviewing and improving processes
• Expand upon existing Operational Support to create a 24/7/365 support capability
• Promote the Support team internally so it is seen as the go-to for any Support matters
• Work with team to create documentation to facilitate efficient issue detection and resolution
• Analyse technical issues and collect all necessary technical information for triage
• Monitor and follow up on all requests from submission to resolution
• Collaborate with partners to fully understand problems and to set expectations
• Proactively, collaborate with Engineering, Platform and external partners to determine steps toward resolution and prevention of future issues
• IT project work, as required

Requirements for this IT Support Manager job in Cape Town:

• Experience as Senior Support Engineer, Support Manager or similar
• Versed in troubleshooting techniques to identify and document root causes of software issues using application logs as input
• Being comfortable with issue tracking using JIRA or similar
• Deep understanding of Incident Management processes
• Ability to quickly learn complex concepts related to the sports betting and casino industry
• Accurate and logical problem-solving skills
• Strong written and verbal communication skills and fluency in English
• Handling multiple tasks and switches priorities as needed
• Ability to research, analyse and determine an appropriate course of action in a variety of situations with minimal supervision
• Passion about providing the highest level of service
• Exceptional ability to build trust with peers, managers, and executives
• Willingness to be “on-call” and work extended or unscheduled hours as needed

If you meet the above requirements for this IT Support Manager job in Cape Town, we would like to hear from you! Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.