I.T. Support Manager

Recruiter:

MECS Africa

Job Ref:

JHB009590/ZM

Date posted:

Wednesday, June 22, 2022

Location:

Johannesburg, South Africa

Salary:

40 000

SUMMARY:
A growth opportunity has opened up a leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries. PLEASE DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS

JOB DESCRIPTION:

Objectives of this Role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Own projects, solutions, and key responsibilities.
Handle business-critical IT tasks and systems administration
Research and evaluate emerging technologies, hardware, and software
Track and maintain hardware and software inventory

Key areas of responsibility:

Diagnose and resolve software issues on a range of software applications i.e., Windows OS, Microsoft Office, Adobe Reader, WMS, SAP Business One, etc.
Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Assess vendors and develop test strategies for new hardware and software
Troubleshoot hardware and software issues related to internal IT
Diagnose and resolve hardware issues – Printers, PC’s, monitors, etc.
Perform preventative maintenance on PC’s and printers.
End user support on SAP Business One.
Accomplishes information technology staff results.
Plans, monitors, and appraises job results.
Coaches, counsels, and disciplines employees.
Initiates, coordinates, and enforces systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees.
Maintains a safe and secure work environment.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Verifies application results by conducting system audits of technologies implemented.
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
Implementing security of the network, data and its storage and communication systems

Education, Experience and Key Competencies

Grade 12
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
5 – 15 years of experience working in IT operations and Management
5 -10 years’ experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
Warehouse management System experience (WMS)
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Strong critical thinking and decision-making skills
Excellent project management skills and strong ability to prioritize
Firm grasp on IT infrastructure and operations best practices
Microsoft Windows Operating Systems, MAC OSx, Microsoft Office Suite, Email Systems,
Networking and WiFi, VPN Technologies, VoIP Telephone Systems, Incident Ticketing Systems, Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools, Server Management Administration, Microsoft Exchange Server, LAN- Local Area Network, WAN- Wide Area Network, Wpan- Wireless Personal Area Network

Skills

Proven working experience as an IT Manager or relevant experience
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Proven leadership skills and people management
Strong creative and analytical thinking
Professional certifications

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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