IT Support Engineer (onsite) (JB1111)

SUMMARY:
IT Support Engineer (onsite) (JB1111) R15 000 - R20 000 CTC per Month Parktown, JHB

POSITION INFO:

IT Support Engineer (onsite) (JB1111)

R15 000 – R20 000 CTC per Month

Parktown, JHB

Experienced Support Engineer required to provide exceptional IT support services and guidance to clients in order to maintain enhanced levels of efficiency and productivity.

Responsibilities:

Act as the primary onsite liaison and provide remote and on-site 1st line support

Providing exceptional service to internal and external stakeholders

Assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults

Take ownership of routine checks and maintenance on client networks

Troubleshoot computer problems and determine source, and advise on or perform appropriate corrective action, onsite and remotely

Engage and coordinate with 3rd party vendors

Provide guidance and training to customer personnel, empowering the users

Perform a variety of maintenance, evaluation, installation, and training tasks to ensure the core IT Infrastructure performance meets client and user requirements.

Provide support to clients on all supported applications

Report any ongoing or unresolved problems, or suggestions to improve service delivery

Supervise all 3rd party product installations and the related repair and maintenance activities when required on site

Responsible for the installation, layout, and maintenance of all network components

Prioritise incidents and the capturing of time entries

Requirements:

Relevant IT/ Technical qualification

2 + years’ relevant experience

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