IT Support Engineer - Sandton Johannesburg

 

Recruiter:

Complement Recruitment

Job Ref:

ITSEJ

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related, Permanent


SUMMARY:
APPLY NOW

JOB DESCRIPTION:

Office 365 Support Engineer (L2) – Johannesburg

Salary: Market Related, Permanent

 

Purpose of Position:

 

Complement Recruitment are recruiting for an Office 365 IT Support Engineer (L2) based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.

 

Check out Our Site Apply Directly for this Job by clicking here - Minimum Requirements:

 

  • Matric, IT Diploma
  • South African Citizens only need apply
    • 2-3 Years experience in a similar role within a pressurised time sensitive environment

 

Skills And Knowledge:

 

ü  Understanding of IT infrastructure components and integration.

ü  Understanding of technologies such as office 365, Active Directory, Exchange, Skype, Windows Server And Client OS, DNS, Mobile Operating Systems, Etc.

ü  Proficiency in English language.

ü  Soft skills: strong analytical abilities; problem solver; customer awareness; flexibility.

ü  Insight in the client’s business and delivery models.

ü  Proven ability to remain flexible within a changing environment

ü  Able to meet and exceed deadlines; customer service orientated – solutions based thinking & skillset

 

Duties:

 

  • Responsible for monitoring all operational team queues in client ITSM tools.
  • Responsible for working cases assigned to all operational team queues in client ITSM tools.
  • Responsible for monitoring and analysing Office365 environments and services for clients to ensure the higheststandard of customer service in accordance with the client’s values and contractual agreements.
  • Collaborate with teams involved in support processes to ensure end-to-end delivery of services.
  • Report issues and concerns to operational or account management as appropriate.
  • Identify efficiencies and articulate the recommendations for adoption and implementation.
  • Ensure that Client specific policies, practices and procedures are always adhered to.
  • Work with a continuous learning and development mindset.
  • Research best practices in the industry.
  • Submit ideas on improving existing processes, improving the team’s knowledge and performance.
  • Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
  • Participating as a team member to achieve established maintenance objectives (assuring quality, procedures,and related work instructions).
  • Support team members in case of problems or escalation.
  • Works in close contact with the Technical Team Leader to ensure schedule adherence, case quality and SLAstandards as well as assigned tasks completion.
  • Participates as a team member to achieve established objectives, by
  • Working in accordance with the client’s quality standards, procedures, and work instructions
  • Reporting on progress, issues, and problems to line manager.
  • Giving suggestions to optimize service offered and work processes.

 

Find Us on Social Media

 

Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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