IT Support Engineer - Sandton Johannesburg

Recruiter:

Complement Recruitment

Job Ref:

ITSEJ

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related, Permanent

SUMMARY:
APPLY NOW

JOB DESCRIPTION:

Office 365 Support Engineer (L2) – Johannesburg

Salary: Market Related, Permanent

Purpose of Position:

Complement Recruitment are recruiting for an Office 365 IT Support Engineer (L2) based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.

Check out Our Site Apply Directly for this Job by clicking here - Minimum Requirements:

Matric, IT Diploma
South African Citizens only need apply
- 2-3 Years experience in a similar role within a pressurised time sensitive environment

Skills And Knowledge:

ü Understanding of IT infrastructure components and integration.

ü Understanding of technologies such as office 365, Active Directory, Exchange, Skype, Windows Server And Client OS, DNS, Mobile Operating Systems, Etc.

ü Proficiency in English language.

ü Soft skills: strong analytical abilities; problem solver; customer awareness; flexibility.

ü Insight in the client’s business and delivery models.

ü Proven ability to remain flexible within a changing environment

ü Able to meet and exceed deadlines; customer service orientated – solutions based thinking & skillset

Duties:

Responsible for monitoring all operational team queues in client ITSM tools.
Responsible for working cases assigned to all operational team queues in client ITSM tools.
Responsible for monitoring and analysing Office365 environments and services for clients to ensure the higheststandard of customer service in accordance with the client’s values and contractual agreements.

Collaborate with teams involved in support processes to ensure end-to-end delivery of services.
Report issues and concerns to operational or account management as appropriate.
Identify efficiencies and articulate the recommendations for adoption and implementation.
Ensure that Client specific policies, practices and procedures are always adhered to.
Work with a continuous learning and development mindset.
Research best practices in the industry.
Submit ideas on improving existing processes, improving the team’s knowledge and performance.
Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
Participating as a team member to achieve established maintenance objectives (assuring quality, procedures,and related work instructions).

Support team members in case of problems or escalation.
Works in close contact with the Technical Team Leader to ensure schedule adherence, case quality and SLAstandards as well as assigned tasks completion.

Participates as a team member to achieve established objectives, by
Working in accordance with the client’s quality standards, procedures, and work instructions
Reporting on progress, issues, and problems to line manager.
Giving suggestions to optimize service offered and work processes.

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Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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