IT Support Engineer

Richmind Marketing is seeking Customer Service Sales Associates who want to provide
excellent customer service to our clients. As a national business leader, RICHMIND MARKETING
offers outstanding opportunities for energetic, self-motivated individuals to make an
impact as part of a dynamic team. If you enjoy helping others, finding solutions, and
are ready to make a difference in customer service, we want to hear from you!
RESPONSIBILITIES:
ï‚· Contribute ideas on ways to resolve problems to better serve the customer and/or
improve productivity.
ï‚· One on one sales based interaction with customers
ï‚· Answer questions independent of decision-support tools.
ï‚· Solve problems that are generally unstructured and require extensive use of
conceptual thinking skills.
ï‚· Offer solutions to issues that are typically non-standard/non-routine and require
extensive clarification.
ï‚· Maintain broad and in-depth knowledge of client products and services.
Benefits:
ï‚· Compensation based on performance
ï‚· Employee personal/professional ongoing development
Candidate Profile:
ï‚· Knowledge of basic computer operations
ï‚· Willingness to work shifts, as needed
ï‚· Ability to learn
ï‚· Courteous with strong customer service orientation
ï‚· Dependable with proficient attention to detail
ï‚· Good listening and responding skills
ï‚· Must be flexible with the ability to adapt to changes quickly and think conceptually