IT Support Agent - Randburg

Location: Johannesburg, South Africa
Salary: 13000 Monthly
Recruiter: HandPicked Recruitment
Job Ref: PTA000032/MG
Summary: IT Support Agent (Call Centre experience) - Randburg

 

 

Job Description

Well establish IT firm has an opportunity for a Support Agent (Helpdesk/Call Centre) to join their team in Randburg, Johannesburg area.

Minimum requirements:

  • At least 1+ years working experience within the same or similar role
  • Must be fluent in English and Afrikaans will be beneficial
  • Excellent communication skills
  • Must have SQL skills and experience and troubleshooting working experience
  • Understanding of web applications
  • T-SQL Querying will be beneficial

 

Primary Responsibilities:

  • Support users telephonically (Web Application Support)
  • User contact and communication (telephonic and digital)
  • Create basic reports in SQL

Level One Support:

  • Answering of the helpdesk telephone and tickets logged via our support system.
  • Development of SQL queries that support the support process
  • Working with the development team to resolve reported issues
  • Creating proper documentation
  • Meeting support SLA

Database Querying:

  • The support agent will need to use TSQL to query the many databases that the client operate in order to solve some problems
  • This is an essential skill
  • Problems can range from reports not balancing, users entering incorrect parameters to development bugs

Training:

  • The support agent may be required to provide systems training to some user groups on and ad-hoc basis

 Please note:  Only shortlisted candidates will be contacted

 

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