IT Support Agent

Recruiter:

Pillango Placements

Job Ref:

PTA002508/JB

Date posted:

Monday, May 3, 2021

Location:

Johannesburg, South Africa

Salary:

12000 Monthly

SUMMARY:
Our client is a well established and reputable IT company that focuses on software for the financial services industry, mostly short term insurance applications. They require an IT Support Agent.

POSITION INFO:
PRIMARY RESPONSIBILITIES
Support users telephonically (Web Application Support)
User contact and communication (telephonic and digital)
Create basic reports in SQL
These products currently include, but are not limited to Data Warehouse, the claims system, policy management system, black box and data warehouse reporting system.
LEVEL ONE SUPPORT
Answering of the helpdesk telephone and tickets logged via support system.
Development of SQL queries that support the support process.
Working with the development team to resolve reported issues.
Creating proper documentation.
Meeting support SLA.
DATABASE QUERYING
The support agent will need to use TSQL to query the many databases in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.
TRAINING
The support agent may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.
TECHNICAL SKILLS (REQUIRED)
Basic T-SQL Querying (1-2 years)
Basic understanding of web applications.
TECHNICAL SKILLS (ADVANTAGEOUS)
SQL Reporting
SQL Integration Services
OTHER REQUIREMENTS
Experience in a support environment.
Fluent in English
Good Communicator
Own transport

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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