IT Support

SUMMARY:
Exiting IT/Desktop Support opportunity in Gauteng

POSITION INFO:
A well-established organization in the supply and distribution sector, committed to delivering high-quality services and maintaining reliable IT systems. They are looking for an IT Support professional to help keep our technology running smoothly.

About the Role

This role goes beyond standard support-it offers the opportunity to become a trusted problem-solver who ensures smooth IT operations across the business. 

If you are motivated by challenges, solutions-oriented, and eager to grow your career in a progressive environment, this is an excellent opportunity.

Applications: Please send your CV to  Kgolagano@Salixrecruitment.co.za

Responsibilities:

• Manage and support the network infrastructure in the warehouse.
• Troubleshoot connectivity issues and ensure smooth network operations.
• Install, terminate, and crimp network cables as needed.
• Install, configure, and maintain CCTV, Codex, and IP camera systems.
• Manage access control systems and ensure secure entry points.
• Provide support for business software, including Pastel.
• Assist users with Microsoft Office Suite applications (Word, Excel, Outlook, Teams, etc.).
• Support software installations, updates, and troubleshooting for users.
• Maintain IT documentation, including system configurations, network layouts, and user guides.
• Assist with backups, routine maintenance, and overall IT system upkeep.
• Provide technical assistance to staff via phone, email, or in-person.
• Educate staff on IT best practices, cybersecurity awareness, and safe technology use.

• Education: Matric (Grade 12).
• Qualifications: FET Certificate in PC Support, PC Engineering, IT: Technical Support, or NC: IT Systems Support (NQF Level 4-6).
• Certifications: CompTIA A+ and N+ (required).
• Microsoft Certified Desktop Support Technician (MCDST) - advantageous.
• CompTIA Security+ - advantageous.
• Basic PLC knowledge -advantageous.

• At least 3 years’ relevant IT support experience.
• Strong knowledge of networking, Windows 10+ operating systems, and Microsoft 365.
• Hands-on experience with Active Directory administration.
• Flexibility to work shifts, overtime, and stand-by as required.
• Ability to successfully complete a practical IT competency test during selection.
• Preferred Competencies
• Strong analytical and problem-solving ability.
• Clear and effective communication skills.
• Ability to align with organisational objectives and drive continuous improvement.
• Resilient, detail-oriented, and results-driven.
• Innovative mindset with the ability to improve systems and processes.