IT Service Automation Consultant

 

Recruiter:

Top Vitae

Job Ref:

3672062638

Date posted:

Wednesday, January 12, 2022

Location:

Midrand, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Responsibilities:

  • Action and resolve IM (Incident Management)
    tickets.
  • Action and resolve CIM (Critical Incident
    Management) tickets as required.
  • Raise and lead tasks PM (Problem Management)
    tickets as identified.
  • Action and coordinate CM (Change Management)
    tasks and tickets as required.
  • Assist user departments in drafting system
    requirement documentation based on business
    processes.
  • Perform daily system handover and start-up tasks to
    ensure operational readiness of systems.
  • Ensure that all processes have been investigated /
    considered in obtaining the specifications of the
    user requirements.
  • Propose and review system design and evaluate
    alternatives.
  • Develop systems solutions in line with quality and
    delivery requirements.

Qualifications and Requirements:

  • Back-out Planning.
  • Business Continuity Management (BCM).
  • Change Management (CM).
  • Cut-over Planning.
  • Fall-back Planning.
  • Incident Management (IM).
  • IT Service Management (ITSM).
  • OPS Advanced Training.
  • OPS Basic Training.
  • Problem Management (PM).
  • Release Planning.
  • Start Up Management (SUM).
  • System Monitoring.
  • Technical Continuity Management (TCM) .
  • Experience in agile methods.
  • Excellent communication skills with emphasis on
    English.
  • Ability to handle concurrent tasks.
  • Ability to steer and manage provider teams.
  • Ability to understand new topics quickly.
  •  High quality awareness.
  • Self-dependent and goal-oriented thinking and
    acting.
  • Intercultural collaboration.
  • Problem solving capabilities.
  • Ability to work as part of a team.
  • Ability to work interdependently as well as independently and to submit deliverables on time
    and with excellent quality.
  • Excellent interpersonal and organisational skills with
    the ability to communicate effectively (both verbally
    and in writing) with both technical and non-technical
    colleagues / users.
  • Strong ability to understand and interpret business
    needs and requirements with an aptitude to move
    concepts through to proposal and successful
    implementation.
  • Strong presentation skills.
  • Above-board work ethics.
  • Flexibility to take up different tasks in the project.
  • Ability and willingness to coach and give training to
    fellow colleagues and users when required.
  • Willing and able to travel internationally.
  • Relevant IT/Business Degree.
  • Degree in Information Systems or equivalent
    experience.
  • ITIL certification (advantageous).
  • Minimum of 8 years IT working experience.
  • ITIL process knowledge and work experience
    (Required).
  • Minimum 6 years’ experience in a SAP Operations
    environment.

Please consider your application unsuccessful should you not receive a response within 2 weeks.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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