IT Service Automation Consultant 1526

Recruiter:

Open Source (Pty) Ltd

Job Ref:

CPT000895/PV

Date posted:

Wednesday, October 27, 2021

Location:

Midrand, South Africa

SUMMARY:
We are currently recruiting for an IT Service Automation Consultant to join one of our clients based in Midrand, Gauteng.

Degree in Information Systems or equivalent experience
ITIL certification (advantageous)
Minimum of 8 years IT working experience
ITIL process knowledge and work experience (Required)
Minimum 6 years’ experience in a SAP Operations environment

POSITION INFO:
The role tasks :

Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead tasks PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Assist user departments in drafting system requirement documentation based on business processes
Perform daily system handover and start-up tasks to ensure operational readiness of systems
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
Propose and review system design and evaluate alternatives
Develop systems solutions in line with quality and delivery requirements

Technical requirements :

Experience in agile methods
Excellent communication skills with emphasis on English
Ability to handle concurrent tasks
Ability to steer and manage provider teams
Ability to understand new topics quickly
High quality awareness
Self-dependent and goal-oriented thinking and acting
Intercultural collaboration

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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IT Service Automation Consultant 1526

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