IT Senior Support Specialist - Cape Town

SUMMARY:
Seeking an IT Senior Support Specialist with an IT Degree/Diploma and 3 years Support experience for a position based in Cape Town.

POSITION INFO:

Responsibilities

• Providing appropriate support for all solution suites.
• Production environments, based on the conditions of the client''s Service Level Agreement.
• Daily customer engagement.
• Capturing and processing statistics.
• Performing system health checks.
• Escalating reported issues to appropriate resources and following up on them.
• Writing incident reports.
• Maintaining a knowledge base of lessons learnt during issue investigation and resolution.
• Staying up to date with all TEP software updates, changes and releases.
• Becoming proficient in TEP commissioning and upgrade principles.
• Using the issue tracking system effectively.
• Maintaining the client registry.
• Providing after-hours client support when and where required,

 Requirements

Qualifications

• Relevant IT qualification (BSc or related)

Experience

• 3 years Support experience
• Experience with platform and operating system architecture.
• Experience with writing SQL queries.
• Experience with both Web applications and client-server applications.
• Exposure to the ISO 8583 payment protocol.

Skills/ Knowledge

• Knowledge of IT service management practices such as ITIL.
• Basic understanding of IT Networks, Firewalls and Network routing
• Operational security awareness
• Knowledge of Windows and Linux operating systems.
• Ability to perform operating system and software installations.
• Knowledge of the Oracle Java Runtime Environment
• Knowledge of Databases and Microsoft SQL Server
• Knowledge of common protocols and standards such as HTML, XML, CSS, TCP/IP, RDP, VPN, SSL/TLS and FTP

NB! This job is now closed. You can apply for other jobs by uploading your CV.