SUMMARY:
IT Petrochemical Customer Engineer
POSITION INFO:
Excellent understanding of Fuel and retail Specifications and Standards -
Excellent understanding of the fuel forecourt retail environment
Indepth knowledge and Technical understanding of mechanical and electronic dual dispensing equipment
At least 3 – 5 years’ experience in PC hardware support
Good knowledge of hardware and operating systems
Excellent understanding of the hardware equipment which includes PC’s, Pumps, Cabling, FSC, SEFT, electrical etc. - Advantageous
Good understanding of Retail Best Practises and basic accounting skills
Experience in MS office suite, MS Project is a benefit
Telecommunications experience advantageous
Ensuring quality onsite support to all clients
• Meet service level standards for on site. (based on Client SLA)
• Maintain a 95% SLA for all clients for the month with an average time of 120 minutes per call
• Maintain 80 % productivity for the month.
• Maintain cost effective analysis of each call or project
Provide all information or documentation required to complete a call or project.
• Submit job cards weekly for capturing and billing to your regional manager.
• Submit all sign off documentation for projects after completion of the project to the
responsible department or person.
• Update or close calls with all the necessary information immediately after completion of the
call.
• Provide feedback or updates to the clients or responsible person on the status of the call
Ensures high levels of co-operation with other business units / departments in UCS and
external to achieve client satisfaction and business growth.
• Maintain clear communication with all internal departments and update when required.
• Maintain clear communication with all external departments and update when required.
• Submit stock takes by the 1st working day of the month.
• Identify business growth in existing clients and new clients. By ad hoc billing or reporting on
new business to relevant parties. (SDM or AM)
CompTIA A+, N+, -
1 – 3 Years Linux experience
Variations of Red-hat,
CentOS distributions.
A good understanding of Networks and Server environments
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