IT Operations Manager

SUMMARY:
Leading firm seeks Infrastructure Operations Manager to oversee IT operations and manage a team of IT administrators and support personnel onsite and remotely. Must have IT qual, with 5 years managing staff, hands on troubleshooting exp and expert exp in Microsoft desktop operating systems (Windows XP, 7, 8 & 10)

POSITION INFO:

Requirements:

• Comptia A+, Comptia N+ or other IT tertiary qualification
• Minimum 5 years staff management and related work experience  
• Hold a valid South African Identity document or work permit and valid driver’s license
• Experience working in an agile environment
• Expert in Microsoft desktop operating systems (Windows XP, Windows 7, 8 & 10)
• Experience with Microsoft Office 365
• Strong experience in networking and networking equipment like wireless routers and switches
• Hands on troubleshooting experience with desktops, laptops, printers and peripheral devices
• Strong experience in mobile technologies and support thereof
• Experienced in delivering remote, telephonic and onsite support
• Experience in end-point management systems
• Strong problem-solving skills
• Familiarity with web application, cloud technologies, database technologies such as MySQL or MSSQL

Duties:

• Manage a team of IT administrator and support personnel onsite and remotely
• Monitor, maintain and document IT infrastructure in the organisation
• Create, maintain and enforce IT policies and procedures
• Liaise and negotiate with IT hardware suppliers and service providers
• Train and mentor staff on IT related content and implement change management processes
• Keep up to date with the latest IT services/solutions to continuously improve our infrastructure
• Keep up to date with our custom issue tracker (support ticket system), ensure support response times are in the acceptable range and deal with escalations
• Monitor reports and deal with abnormal events
• IT asset management, maintain detailed database of assets and conduct audit checks
• Have good Interpersonal and communication skills with staff at various levels

NB! This job is now closed. You can apply for other jobs by uploading your CV.