IT Helpdesk Support Technician

 

Recruiter:

Glasshouse Recruiting

Job Ref:

CPT000173/Tracy

Date posted:

Thursday, November 25, 2021

Location:

Epping, South Africa


SUMMARY:

The main purpose of this position:

 
To diagnose, repair and maintain hardware and software to ensure the smooth running of information and communication technology systems and ensure no down time of operations
 
To handle all user support requests via a ticketing system and escalate issues when required
 

Duties & Responsibilities include:
(But are not limited to)
 
Desktop and remote support for all users nationally
Printer support and management
Access control system management
Creation and removal of user accounts, mailboxes, and access cards
Network maintenance and Hygiene including running new network points
Dealing with all IT/system related queries
Maintenance and constant updates of the helpdesk ticketing system
Server maintenance and server room hygiene
Any other task as required by the IT management.
After hours standby required at certain times of year.

POSITION INFO:

Requirements:

 
Matric
Microsoft certifications advantageous
Prior experience with helpdesk ticketing system advantageous


Please email CVs to tracy@------

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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