IT Helpdesk Support Clerk

 

Recruiter:

Sydsen

Job Ref:

JHB003167/DT

Date posted:

Wednesday, September 14, 2022

Location:

Centurion, South Africa

Salary:

R 9000


SUMMARY:
IT Helpdesk Support Clerk - Pretoria - Gauteng

JOB DESCRIPTION:

The Helpdesk Support Clerk assists staff and provides basic application assistance of software and/or hardware support.

Description of Position
  • First line telephonic support to technicians
  • Log all calls on the call tracking system
  • Ensure all calls remain within the SLA of the company
  • Escalating unresolved issues
  • Continually upskill own knowledge of support products and solutions

Knowledge and Skills
  • Must have good communication skills with the ability to communicate at all levels
  • Must be able to work within a team and have excellent customer service experience.
  • Must have excellent working knowledge of MS Windows and Call logging system knowledge advantageous 
  • Must be able to troubleshoot hardware components and software incidents via the phone

Qualifications Required
  • Grade 12
  • IT qualification (A+ /N+ or a combination thereof) advantageous 

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