IT Helpdesk Administrator

Our client has a position available in their organization for a IT Helpdesk Administrator based in Cape Town. 

Minimum Requirements:

• Matric / Grade 12.
• Minimum of 2 years' relevant work experience.
• Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS.
• Knowledge of Auto Task.
• Good knowledge of Desktops, Laptops, Printers, Network Copiers.
• Own reliable transport.
• This position requires working overtime when required; when monthly report is not completed on time.
• Clear credit record.
• Clear criminal record.

Desired Attributes:

• Detail orientated.
• Task focused.
• Proactive. 
• Disciplined. 

Main Duties:

• Call logging process on Auto Task.
• Distribute tickets to engineers and technicians.
• Assist with fieldwork as requested by engineers.
• Maintain a log of all work performed and processed.
• Manage client retainer and tickets.
• Validations of engineer travel claims.
• Prepare quotes for technical.
• Keep record of project hours.

If you are not contacted within two weeks of applying, please consider your application unsuccessful.