IT Helpdesk & Support Technician

 

Recruiter:

Link Personnel

Job Ref:

IT115

Date posted:

Sunday, February 20, 2022

Location:

Johannesburg, South Africa

Salary:

200000


SUMMARY:
IT Helpdesk & Support Technician

JOB DESCRIPTION:

Key Responsibilities:

  • The handling of the tickets assigned to you by your team lead and Level 1 - Helpdesk agent
  • Initial problem diagnosis of the case as well as next-steps
  • Identify and discuss root cause of user technical issues
  • Correctly follow the processes and procedures set out for your team
  • Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues
  • Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines
  • Update technical support documentation when required

 

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