IT Field Technician (Huawei/CISCO certified , Johannesburg)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000054/MF

Date posted:

Wednesday, February 9, 2022

Location:

Johannesburg, South Africa

SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Field Technician (Soweto)
Location: Johannesburg
Salary: Tradelink Retail Systems
it field technician (Soweto)
79 days ago

Level 1 Support Technician – Networks & IPTV
Location: Johannesburg
Salary:
6 days ago

UAV Technician
Location: Pretoria
Salary: Market Related
A well-established company specializing in advanced drone technology and solutions, primarily focusing on the agricultural sector is seeking the above to be responsible for diagnosing, repairing, and maintaining UAVs, conducting test flights, providing technical support, and ensuring compliance with safety regulations while assisting with client demonstrations and on-site servicing.
26 days ago

Senior Helpdesk Technician - Contract
Location: Pretoria
Salary: R280 - 320 per hour
Senior Helpdesk technician - Contract
26 days ago

IT Manager
Location: Pretoria
Salary: R 35,000 ctc
Seeking a skilled it Manager that can oversee and manage the Law Firm’s it infrastructure, systems and technology operations for a Firm in Pretoria EastSalary: R 35,000 ctc
27 days ago

Senior Helpdesk Technician - Contract
Location: Pretoria
Salary: R280 - 320 per hour
Senior Helpdesk technician - Contract
28 days ago

Senior Helpdesk Technician
Location: Pretoria
Salary: market related Monthly
Job SummaryThe Senior Helpdesk technician provides advanced technical support to end-users, ensuring efficientresolution of it-related issues. This role involves mentoring junior technicians, managing escalated ticketsand contributing to system improvement. ResponsibilitiesServe as the primary escalation point for complex technical issues across hardware, software and network environments.Pro...
28 days ago

Senior IT Technician (CPT)
Location: Cape Town
Salary:
86 days ago

Java Developer
Location: Johannesburg
Salary:
Purpose:The company is a market leader in Investment Banking, and our biggest asset is our people. We believe there is no end to what we can achieve for our clients, our shareholders, and ourselves if we have the right people. We seek the best – smart, hard-working, self-motivated, committed people with positive attitudes and passion for their work and the success of the company. Our people ...
1 day ago

The Maintenance Manager
Location: Johannesburg
Salary: TBC
The position also plays a crucial role in building strong customer relationships, supporting business growth, and contributing to the company’s strategic objectives. By managing all aspects of field service operations, the maintenance manager ensures customer satisfaction, operational efficiency, and overall financial success.
1 day ago

IT Field Technician (Huawei/CISCO certified , Johannesburg)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified , Johannesburg) in Johannesburg

Jobseekers

Recruiter

General