IT Field Technician (Huawei/CISCO certified , Johannesburg)

 

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000054/MF

Date posted:

Wednesday, February 9, 2022

Location:

Johannesburg, South Africa


SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.  Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:


REQUIRED LEARNING
  • Grade 12
  • Computer Literate – Microsoft – Outlook/Word/Excel Essential
  • A+ would be advantageous.
  • N+ would be advantageous.
  • MCSE
  • 5 years Field Tech would be advantageous.
  • General knowledge of desktop hardware and software
  • Huawei certification (HCIA/HCIP Routing & Switching)
  • Own vehicle
  • Valid SA driver’s license  
  • Cisco would be advantageous


KEY JOB OUTPUTS
  • Manage the business relationship with the client to ensure mutual trust & open communication
  • Takes service calls and performs incident specific activities as directed by the Call Planners
  • Performs preventative maintenance activities on certain products as directed
  • Perform hardware and software installations
  • Takes routine service calls and performs basic maintenance and support.
  • Responsible for troubleshooting, installing, maintaining and hardware break-fix
  • Provides technical support to customer in solving technical problems that occur during the installation
  • Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
  • Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
  • Maintain SLA requirements (both internal and external)
  • Ensure accurate completion of job cards
  • Work independently without supervision

CORE COMPETENCIES
  • Excellent written and verbal Skills
  • Positive attitude and ethical
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Understanding of the billing / payment cycle
  • Ability to multi- task
  • Good Listening skills
  • Team player
  • Ability to perform under pressure
  • Able to work independently and be self-disciplined





 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

IT Field Technician (Soweto)
Location: Johannesburg
Salary: Tradelink Retail Systems
it field technician (Soweto)
30 days ago


Alarm Technician
Location: Johannesburg
Salary:
21 days ago


Senior IT Technician (CPT)
Location: Cape Town
Salary:
37 days ago


Product Testing Technician
Location: Midrand
Salary:
42 days ago


Senior Network & IT Support Technician - Johannesburg
Location: Johannesburg
Salary: Market-Related
You''ll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients.
55 days ago


Product Testing and Returns Technician (Networking and CCTV Products)
Location: Midrand
Salary:
Job Title:  Product Testing and Returns technicianLocation: MidrandRemuneration: Salary package negotiable aligned with experience and industry benchmarkOur client is a global leader in reliable networking devices and accessories, and an international distributor is currently looking for a Product Testing and Returns technician for their Midrand office.The Product Testing and Returns technician i...
19 days ago


MIS Administrator Technician
Location: Germiston
Salary:
MIS Administrator technician based in Germiston, johannesburg. You must have automation experience and a background as an it/OT or systems administrator, with strong development and programming skills. Proficiency in SCADA, SQL, and VB.Net is needed, along with a Diploma, BSc, or BA in Information Technology/Computer Science and an MCSA certification
20 days ago


Senior Back End Developer - SQL - Edenvale
Location: Johannesburg
Salary:
1 day ago


Account Manager
Location: Midrand
Salary:
Datacentrix is seeking a Seasoned key Account Manager with a strong selling background in Cloud Services. The ideal candidate must demonstrate proven hunting capabilities, supported by a solid track record in selling cloud-based solutions. They should possess a deep understanding of cloud technologies, be able to identify and pursue new business opportunities and effectively engage with clients to...
2 days ago


Business Analyst
Location: Johannesburg
Salary: 500000
On the hunt for a Senior Data Business Analyst in JHB!
2 days ago


Create a free job alert for IT Field Technician (Huawei/CISCO certified , Johannesburg) in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions