IT Field Technician (Huawei/CISCO certified , Durban)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000055/MF

Date posted:

Wednesday, June 15, 2022

Location:

Durban, South Africa

SUMMARY:
We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications/Enquiries:
Email your CV to

Similar jobs you might be interested in:

Health and Safety Manager
Location: Durban
Salary:
A leading global company requires an experienced Health and Safety Manager to join their team in Tanga, Tanzania. You'll be responsible for assisting the Senior Project Manager in developing and implementing HSSEQ rules and procedures. Your role would involve ensuring compliance with Tanzanian health and safety regulations as well as international standards.
2 days ago

Executive Assistant
Location: Merebank
Salary:
Reporting to the Head of HR, the Executive Assistant will play a pivotal role in supporting the efficient functioning of the Human Resources department. The responsibilities will encompass a wide range of administrative and organizational tasks, ensuring smooth operations and enabling the Head of HR to focus on strategic initiatives. This role requires exceptional organizational skills, discretion...
2 days ago

Group Finance & Commercial Manager
Location: Durban
Salary:
Do you have the commercial experience in developing, planning and implementing strategies to promote growth, coupled with the finance costing expertise working in a manufacturing environment?Our International client requires your senior experience with activity based costing, leveraging costing, integrating product pricing, accounting, and commercial functions interacting with clients entities in ...
7 days ago

Paraplanner
Location: Hillcrest
Salary: Monthly
Our client in the Financial Services industry is currently looking to employ a Paraplanner based in Kloof/Hillcrest/Westville. (durban)A wonderful career opportunity awaits you.
7 days ago

Maintenance Planner
Location: Durban
Salary:
7 days ago

Group Commercial Manager
Location: Durban
Salary:
Have you worked for an International manufacturing company and are looking for a career growth position based at Cape Town Head Office?We require your experience at group level leveraging costing, integrating product pricing, accounting, and commercial functions in order to evaluate performance and identify opportunities for business improvement.This is a critical commercial function with the grou...
8 days ago

Management Accountant & Commercial Manager
Location: Durban
Salary:
Are you a Management Accountant with experience in manufacturing and production with experience performing a commercial function integrating pricing, costs, efficiencies and profitability internationally with factories worldwide.Our International Client requires a new member to join their team who will be at group level leveraging costing, accounting, and commercial functions to evaluate group per...
9 days ago

Group Costing Commercial Manager
Location: Durban
Salary:
Are you wanting to relocate to Cape Town?We require your successful track record in a senior accounting role involving management accounting and project management overseeing a range of commercial activities in a manufacturing/production organisation for an International organisation?Our International Client requires your costing experience to operate at a group level of responsibility lever...
9 days ago

Executive Chef
Location: Durban
Salary:
9 days ago

Senior Footwear Designer (Remote)
Location: Durban
Salary:
A distinguished brand renowned for its commitment to crafting exquisite luxury accessories and footwear requires a talented Senior Footwear Designer.As a Senior Footwear Designer you'll work closely with the product development team and creative director, you will be responsible for translating creative concepts into innovative and marketable footwear designs that reflect our brand's ethos of luxu...
13 days ago

IT Field Technician (Huawei/CISCO certified , Durban)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified , Durban) in Durban

Jobseekers

Recruiter

General