IT Field Technician (Huawei/CISCO certified , Durban)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000055/MF

Date posted:

Wednesday, June 15, 2022

Location:

Durban, South Africa

SUMMARY:
We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications/Enquiries:
Email your CV to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Engineer (Infrastructure and Networking) - L2
Location: Durban
Salary: Market related
KEY DELIVERABLES 1. Technical Support Provide expert technical support to clients through both
3 days ago

Project Manager
Location: Pietermaritzburg
Salary: Hourly
A well-established, technology-driven public sector environment is looking to appoint an experienced Project Manager on a fixed-term basis. The focus of this role is to drive the delivery of cross-functional financial systems initiatives, while strengthening data capability and improving operational efficiency across a multi-department landscape.
4 days ago

Chief Executive Officer
Location: Durban
Salary:
7 days ago

Software Developer
Location: Durban
Salary: 50000 Monthly
Are you a Backend Developer with solid C#/.NET experience looking to sharpen your skills in a high-performance engineering environment? This is your chance to work on scalable systems while growing your exposure to DevOps, CI/CD, and modern development practices.
10 days ago

Data Platform Support / Operations Engineer
Location: Durban
Salary: 35000 Monthly
Looking for a hands-on Data Support Engineer who thrives in fast-paced environments and enjoys solving real-time data issues. Step into a role where you’ll own the heartbeat of a modern data platform and play a critical role in keeping the business running.
10 days ago

HRIS & Payroll Support Manager
Location: Durban
Salary:
10 days ago

Bookkeeper
Location: Durban
Salary:
A well-established manufacturing company in Springfield, durban is seeking an experienced and detail-driven Bookkeeper to join their finance team.
18 days ago

External Sales Agent
Location: Durban
Salary: Salary
External Sales Agent
18 days ago

Enterprise IT Sales Manager
Location: Durban
Salary:
19 days ago

Electronic Pre-Sales Engineer
Location: Durban
Salary:
An exciting opportunity exists for a technically strong Pre-Sales Engineer to join a dynamic organisation operating within electronic security and integrated systems. This role is ideal for a solution-driven professional who enjoys combining technical expertise with business development and client engagement.
26 days ago

IT Field Technician (Huawei/CISCO certified , Durban)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified , Durban) in Durban

Jobseekers

Recruiter

General