IT Field Technician (Huawei/CISCO certified , Durban)



IT Naledi Solutions

Job Ref:


Date posted:

Wednesday, June 15, 2022


Durban, South Africa

We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.  Be responsible for acting as a bridge between the client and our operation delivery team.


  • Grade 12
  • Computer Literate – Microsoft – Outlook/Word/Excel Essential
  • A+ would be advantageous.
  • N+ would be advantageous.
  • MCSE
  • 5 years Field Tech would be advantageous.
  • General knowledge of desktop hardware and software
  • Huawei certification (HCIA/HCIP Routing & Switching)
  • Own vehicle
  • Valid SA driver’s license  
  • Cisco would be advantageous

  • Manage the business relationship with the client to ensure mutual trust & open communication
  • Takes service calls and performs incident specific activities as directed by the Call Planners
  • Performs preventative maintenance activities on certain products as directed
  • Perform hardware and software installations
  • Takes routine service calls and performs basic maintenance and support.
  • Responsible for troubleshooting, installing, maintaining and hardware break-fix
  • Provides technical support to customer in solving technical problems that occur during the installation
  • Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
  • Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
  • Maintain SLA requirements (both internal and external)
  • Ensure accurate completion of job cards
  • Work independently without supervision

  • Excellent written and verbal Skills
  • Positive attitude and ethical
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Understanding of the billing / payment cycle
  • Ability to multi- task
  • Good Listening skills
  • Team player
  • Ability to perform under pressure
  • Able to work independently and be self-disciplined

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  • To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

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