IT Field Technician (Huawei/CISCO certified , Durban)

 

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000055/MF

Date posted:

Wednesday, June 15, 2022

Location:

Durban, South Africa


SUMMARY:
We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.  Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:


REQUIRED LEARNING
  • Grade 12
  • Computer Literate – Microsoft – Outlook/Word/Excel Essential
  • A+ would be advantageous.
  • N+ would be advantageous.
  • MCSE
  • 5 years Field Tech would be advantageous.
  • General knowledge of desktop hardware and software
  • Huawei certification (HCIA/HCIP Routing & Switching)
  • Own vehicle
  • Valid SA driver’s license  
  • Cisco would be advantageous

KEY JOB OUTPUTS
  • Manage the business relationship with the client to ensure mutual trust & open communication
  • Takes service calls and performs incident specific activities as directed by the Call Planners
  • Performs preventative maintenance activities on certain products as directed
  • Perform hardware and software installations
  • Takes routine service calls and performs basic maintenance and support.
  • Responsible for troubleshooting, installing, maintaining and hardware break-fix
  • Provides technical support to customer in solving technical problems that occur during the installation
  • Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
  • Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
  • Maintain SLA requirements (both internal and external)
  • Ensure accurate completion of job cards
  • Work independently without supervision

CORE COMPETENCIES
  • Excellent written and verbal Skills
  • Positive attitude and ethical
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Understanding of the billing / payment cycle
  • Ability to multi- task
  • Good Listening skills
  • Team player
  • Ability to perform under pressure
  • Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to: 
  • The processing of your personal information and sharing it with third parties for verifications. 
  • The exercising of your rights provided for by POPIA. 
  • To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications/Enquiries: 
Email your CV to

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Finance Manager
Location: Ballito
Salary:
Ballito. A leading company is seeking an experienced Finance Manager with a Bachelor’s Degree in Finance, Accounting, or a related field, together with at least 5 years of relevant experience. The successful candidate will have strong knowledge of financial reporting, taxation, audit, and inventory management, and will play a key role in supporting financial stability, compliance, and strategic...
Today


Procurement Officer
Location: Durban
Salary: Market related and dependent on salary
Procurement Officer
1 day ago


Senior Systems Administrator – Syspro ERP
Location: Durban
Salary: R650 000.00 per annum (cost to company) - negotiab
Our client, Africa's leading Window Décor Hardware supplier, with over 50 years experience in the industry, seeks an experienced Syspro ERP System Administrator to be responsible for the day-to-day administration, maintenance, security, and continuous improvement of the organisation's Syspro Enterprise Resource Planning (ERP) environment. This role acts as the primary technical custodian of...
1 day ago


Supplier Development Consultant
Location: Durban
Salary: Market-related
Join a fast-moving team to unlock jobs and build a globally competitive manufacturing economy through high-impact work.
7 days ago


Senior Consultant
Location: Durban
Salary: Market-related
Economic Development Shape the future of manufacturing in Africa by translating industrial strategy into measurable economic impact across macro, meso, and micro levels. City of Cape Town or durban (Hybrid)
7 days ago


Cost Estimator
Location: Durban
Salary: Market-related
Clearing & Forwarding Provide accurate and comprehensive cost estimations for international freight, customs clearance, and logistics services.
8 days ago


Operations Manager - KZN - Cleaning and Hygiene
Location: Durban
Salary: Market related
Operations Manager - KZN - Cleaning and Hygiene
8 days ago


Sales Operations & Commercial Coordinator
Location: Pietermaritzburg
Salary:
8 days ago


Freight Forwarding & Logistics Sales Executive
Location: Durban
Salary: Market-related
Drive revenue growth by securing new business and maintaining client relationships for international freight and logistics solutions.
8 days ago


Clinical Case Assistant
Location: Durban
Salary: Market-related
Exciting opportunity to support neurosurgical cases with a leading healthcare solutions provider. Central durban (Remote), Healthcare industry,
10 days ago


Create a free job alert for IT Field Technician (Huawei/CISCO certified , Durban) in Durban

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions