IT Field Technician (Huawei/CISCO certified, Cape Town)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000074/MF

Date posted:

Friday, December 23, 2022

Location:

Capetown, South Africa

SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Remote Support IT Technician, Cape Town
Location: Capetown
Salary: R negotiable
Exciting new position avalable!
10 days ago

Senior IT Technician
Location: Parow
Salary:
59 days ago

Process PET Technician
Location: Capetown
Salary: Market-related
Ensure production equipment is in good operating conditions and well maintained by overseeing machine settings and fault analysis.
72 days ago

Service Technician (Industrial Chemicals) - Cape Town
Location: Capetown
Salary: market related
The Service technician provides high-level technical installation, maintenance, and programming of dosing equipment to ensure chemical products are used efficiently and safely.
73 days ago

Software Developer
Location: Cape Town
Salary:
Step onto the lawn as a Software Developer and prepare to defend it! You’ll join a fearless lineup of plant-powered engineers, building and evolving sun-fuelled APIs and microservices designed to stop even the toughest zombie hordes.
1 day ago

Executive Support and Communication Specialist
Location: Bellville
Salary: R35k - 43k per month
Executive Support and Communication Specialist Bellville R35000 - R43000
1 day ago

BI Developer
Location: Cape Town
Salary:
Take your place beneath the lights of a forwardâlooking organisation where data performs with elegance and intent.
2 days ago

Junior Product Analyst
Location: Cape Town
Salary:
Kickâstart your career where technology and insight swirl together, alive with motion and meaning. This role is made for a curious mind - one drawn to patterns beneath the surface, much like brushstrokes that reveal their story only when you step back.
2 days ago

Change Manager
Location: Brackenfell
Salary: R70k - 90k per month
We are seeking a Senior Change Manager to lead and drive change initiatives.
2 days ago

Designer (Brand & Campaign)
Location: Capetown
Salary: R25 000 - R35 000 pm
This role exists to manage the full creative lifecycle of brand identity and campaign execution projects.
2 days ago

IT Field Technician (Huawei/CISCO certified, Cape Town)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified, Cape Town) in Capetown

Jobseekers

Recruiter

General