IT Desktop Administrator and Support

MAIN PURPOSE FOR THE ROLE:

• Provide efficient, accurate and flexible coordination of resources, support to staff by performing desktop administrative tasks including meeting room set-ups, IT related trouble shooting, preparing information for IT related reports, be the communication to the finance department for IT related invoices and expenses.
• Provides infrastructural support to the staff and clients be responding to all incoming service requests for PC''s/laptops.
• Maintenance if the fixed asset counts and upkeep of all infrastructure equipment.     

KEY COMPETENCY REQUIREMENTS:   

• Certificate / Diploma Project Management or similar field desirable
• Matric Certificate
• Relevant Software/IT qualification/certifications
• Minimum 5-years’ experience in a similar or related field is ESSENTIAL
• People and process management
• Strong administration skills and experience in MS office (Word, Excel, PowerPoint)
• Ability to work independently with minimal managerial supervision
• Open and reflective
• Builds good people relationships
• Good communication skills
• Accurate
• Attention to detail
• Preference will be given to candidates in the Western Cape as no relocation costs will be considered.

KEY ROLES AND RESPONSIBILITIES:

• Working with office 365 Admin to setup and configure mailboxes
• VPN Setup
• Updating the ticket system when an issue has been escalated or resolved
• Updating and installing security software on computers
• Update the Register of fixed assets and the useful life
• Undertake Coordination tasks as required to ensure the effective delivery outputs
• Training junior (Interns) staff
• Support with network and internet connectivity issues
• Setup users to printers and resolving printer issues
• Setting up new users on Active Directory with the correct credentials and permissions
• Setting up new lab spaces for 50 – 100 students (Computers and connectivity to Internet, Wireless/Cable)
• Responsible for asset management
• Respond to all incoming service request (Service and desktop support must be resolved in a timely manner)
• Report monthly on the fresh desk analysis
• Regular fixed asset verifications (Monthly review of all electronic fixed assets across sites and co-ordinate the asset counts with the site fixed asset supervisor).
• Providing 1st line technical support to staff and students via telephone, email, in person and remotely.
• Ordering stock, e.g., toner cartridges, Computers, Laptops, PC replacement parts, cables, etc
• Obtaining of quotes from creditors when needed
• Monitor company’s cameras
• Making sure SQL server run regular backups
• Maintaining IT equipment, including computer, laptops, printers and projectors
• Logging student and employee queries on the ticket system
• Liaising with Second Line Network Support
• IT Support for events (Includes assisting with moving tables etc)
• Helping to manage servers, routers and switches
• Events and meeting set-up and ensure that all IT requirements are met
• Ensure the stability of the IT infrastructure.
• Diagnosing and resolving software and hardware issues for students and staff
• Be able to manage fresh desk
• Assisting Finance department with Sage evolution and Sage VIP support
• Assist in resolving supplier queries
• Assembling, installing, configuring and upgrading computers