IT Assistant

Description

The I.T. assistant’s role is to support and maintain computer systems, software, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and equipment while ensuring optimal workstation performance.

Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required as well as other duties as assigned.

Consult with the company’s customers in support of applications provided by the company relating to I.T. where required.

Responsibilities

Strategy & Planning

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring PC performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Support the implementation of new computer projects and new hardware and software installations.
• Maintain up-to-date knowledge of hardware and equipment as well as Microsoft Office 365 and other business software
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.

Acquisition & Deployment

• Conduct research on computer products in support of PC procurement and development efforts.
• Evaluate and recommend hardware products for purchase.
• Write technical specifications for purchase of PCs and related products.
• Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.

Operational Management

• Configure new computers to suit the company’s needs as per existing standards.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming support requests regarding PC and/or hardware or software related problems.
• Develop and maintain an inventory of computer hardware and other peripheral equipment.
• Install and test customized configurations based on various platforms and operating systems.
• Provide support for the various software packages used by the company and where necessary, liaise with third-party support and PC equipment vendors.
• Liaise with hardware vendors for warranty related repairs and troubleshooting
• Provide guidance to junior members of the team as required.
• Support company telephone system and handsets
• Consult with and provide support to company customers relating to software provided by the company, related to I.T.
• Assist company product support team with I.T. related issues on in-house as well as customer computers as the need arises