IT & DIGITAL TRANSFORMATION MANAGER

Key Responsibilities

1. IT Strategy, Architecture & Governance

• Develop and execute a long-term IT strategy and technology roadmap aligned with business objectives and regulatory requirements.
• Establish and maintain technology governance frameworks, policies, standards, and best practices.
• Ensure compliance with applicable data privacy, financial services, and regulatory requirements.
• Partner with business, compliance, finance, operations, and commercial stakeholders to align technology initiatives with organisational goals.
• Advise executive leadership on technology opportunities, risks, investments, and strategic priorities.
• Promote alignment between technology initiatives and broader organisational objectives.

2. Infrastructure, Platforms & Systems Management

• Oversee the organisation's IT infrastructure, cloud services, networks, business systems, and end-user computing environments.
• Ensure the availability, resilience, security, and performance of critical business applications and platforms.
• Drive optimisation and enhancement of operational systems, reporting platforms, and enterprise applications.
• Manage integrations between internal systems and external technology partners.
• Lead technology modernisation initiatives and automation programmes that improve efficiency, scalability, and service delivery.

3. Cybersecurity, Risk & Business Resilience

• Develop and implement cybersecurity strategies and controls appropriate for a regulated business environment.
• Ensure effective data protection, backup, disaster recovery, and business continuity capabilities.
• Conduct technology risk assessments and oversee the management of security incidents, audits, and remediation activities.
• Collaborate with Risk, Compliance, and Internal Audit teams to maintain a strong control environment and continuous compliance.

4. Digital Transformation, Innovation & Project Delivery

• Lead digital transformation initiatives from concept through implementation and operational adoption.
• Partner with business stakeholders and technology vendors to deliver innovative solutions and process improvements.
• Ensure effective project governance, testing, training, documentation, and change management practices.
• Explore and implement opportunities in automation, artificial intelligence, analytics, and customer experience enhancement.

5. Vendor & Technology Partner Management

• Manage relationships with technology vendors, service providers, and strategic partners.
• Oversee vendor performance, service delivery, contracts, and service level agreements.
• Mitigate operational and vendor-related risks through effective governance and oversight.
• Ensure technology partners deliver value while aligning with organisational standards and objectives.

6. Technology Financial Management

• Develop and manage technology budgets and expenditure.
• Ensure technology investments deliver measurable business value and return on investment.
• Drive cost optimisation initiatives and improve visibility into technology spending.
• Support internal and external audit requirements related to technology operations and controls.

7. Leadership & Team Development

• Lead, mentor, and develop a multidisciplinary IT and digital team.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Strengthen internal capabilities and reduce dependency on external service providers where appropriate.
• Oversee IT support functions and ensure the delivery of high-quality technology services across the organisation.

Key Performance Indicators (KPIs)

• Availability, stability, and performance of critical business systems and infrastructure.
• Successful delivery of digital transformation and technology improvement initiatives.
• Improved automation, efficiency, and operational scalability.
• Accuracy and integrity of regulatory and operational reporting.
• Strong cybersecurity posture and reduction of technology-related risks.
• Positive audit outcomes and compliance adherence.
• Effective management of technology budgets and optimisation of IT expenditure.
• Enhanced employee and customer technology experience.

Personal Attributes

• Strategic thinker with strong business and commercial acumen.
• Results-driven leader with excellent stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Effective communicator capable of engaging with technical and non-technical audiences.
• Passion for innovation, continuous improvement, and digital transformation.
• Strong sense of ownership, accountability, and service excellence.

Additional Information

• Applications will be considered only from candidates who meet the minimum requirements of the role.
• Internal applicants may be required to discuss any potential transfer arrangements with their current manager.
• Only shortlisted candidates will be contacted. If no feedback is received within two weeks of the closing date, applicants should consider their application unsuccessful.
• The organisation is committed to employment equity and diversity and encourages applications from people with disabilities.