IST Desktop Support

IST Desktop Support position has become available with our client based in Sandton, Johannesburg.

Responsible for answering IT requests via phone, email or instant message and explaining solutions in technical and
nontechnical terms to both our staff and to our external IT support teams.
Arranging laptop upgrades for staff that require it.
Create, maintain, and distribute feedback of progress to senior Staff
Use call logging system to accurately record all IT requests and queries
Provides advice and guidance to colleagues regarding incidents
Identify, log and resolve technical problems with software applications, Staff PCs, internet etc.
Liaise with 3rd party IT Companies towards the resolution of queries and requests from staff
Ordering of IT Equipment and getting approval from Senior staff