ISP Support Desk Technician

Recruiter:

Elite Search

Job Ref:

JHB001169/HLG

Date posted:

Friday, January 16, 2026

Location:

Johannesburg, South Africa

Salary:

18 000 Monthly

SUMMARY:
Exciting opportunity for a Service Desk Technician.
The company is a well-established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and services backed by a dynamic team of individuals who share a passion for technology.
Located in Johannesburg Northern Suburbs - this is an office based role.

POSITION INFO:
As a Service Desk Technician, you will be responsible for, but not limited t,o the following:

Resolving 1st and 2nd line issues and queries.
Answering and actioning customer requests.
Strong Communication Skills
Troubleshooting equipment and services.
Escalating faults to upstream providers and driving them to completion.
Mikrotik router troubleshooting and operation.
Customer connection troubleshooting
PBX troubleshooting
VoiP Troubleshooting and Configuration
Works well in a team while also acting independently under pressure.

Requirements:

A minimum of 3 years in a Service Desk role
The successful candidate will have the following certifications:
CompTIA A+ and N+ (essential)
Mikrotik MTCNA (highly beneficial dependent on years of experience – must have worked on Mikrotik)
FortiGate NSE (Beneficial)

We are looking for an individual with strong communication skills, who displays patience and out of the box thinking when resolving issues.
Good Time and Risk management capabilities
Own vehicle and valid driver's licence
The company offers a family orientated work environment with excellent potential for growth and development.

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