ICT Technician - Claremont

The ideal incumbent will have the relevant IT qualifications and competencies coupled with 3 years ‘hands[1]on’ experience as an ICT Technician at a SME.

Key Areas and Competencies

This role includes the following key areas and competencies:

IT Support:

• Assist staff and pupils with daily device support, including, but not limited to laptops iPads, mobile phones, and printers; troubleshoot different computer issues.

• The setup up of new equipment and upgrading of existing systems; installing hardware or software.

• Maintain, upgrade or replace classroom, multi-purpose and other areas’ IT resources; be involved in planning efforts and liaise with suppliers/contractors when necessary/as directed.

• Manage and maintain the Macbook labs and the computing resources therein.

• Assist, where necessary, with network functions and the daily operation thereof.

• Support the Helpdesk; monitor and maintain call logs.

• Maintain inventory listings and documentation of all processes.

AV Support:

• Assist staff and pupils with daily AV in classrooms, multi-purpose venues and other areas for lessons, events and other school-related gatherings at the Senior School.

• Manage the resources and support events in Herschel’s key point venues (e.g. Theatre; Chapel), within the school day and after hours.

• Liaise with service provides to obtain quotes for events, the arrangements resulting therefrom, and any other duties required from organisers of events, within reason.

• Maintain, upgrade or replace classroom, multi-purpose and other areas’ AV resources; be involved in planning efforts and liaise with suppliers/contractors when necessary/as directed.

• Maintain the Asset Registry of equipment and regularly audit the state of all venues under this role.

• Keep all areas listed above in a neat state and completely organized, including store areas.

Educational Requirements

Preferred qualifications, or similar:

• Comptia A+; N+ Certification

• An IT Diploma will also be advantageous

Character

• People person, who is patient and who can adjust their explanation of problems and resulting solutions according to the level of the user.

• Individual that enjoys problem solving and researching solutions.

• Someone who does not need to be micro-managed and is capable of taking initiative.

• An individual that is ‘calm’ and organized in stressful situations.

• Forward planner and punctual; this role requires the incumbent to be ‘on time every time’ and prepared for ‘all situations’.

Skills and Abilities

• Excellent customer service skills.

• Ability to explain technical issues to non-technical users.

• Ability to efficiently research problems and their solutions.

• Be able to multi-task and prioritise actions based on nature and urgency of requests.

• Able to interact with pupils and staff; assist them when required, with assistance covering all manner of devices and technologies.

• Able to manage all AV resources.

• Ability to interact with service providers, obtain quotes and manage their services on campus.

• Ability to maintain Asset Registry and regularly check key points and keep them organised.

Kindly email your CV to

Only shortlisted candidates will be contacted.