ICT Support Technician

SUMMARY:
IT Technician must have a good working knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.

POSITION INFO:

 The ideal candidate will also have great troubleshooting abilities, attention to detail, and good interpersonal communication skills. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology within the school in a sustainable manner.

● Setting up workstations with computers and necessary peripheral devices

● Checking computer hardware (cables, mouses, keyboards, etc.) to ensure functionality

● Installing and configuring appropriate software and functions according to specifications

● Desktop and teacher support

● Develop and maintain local networks in ways that optimize performance

● Ensure security and privacy of networks and computer systems

● Provide orientation and guidance to users on how to operate new software and computer equipment

● Organize and schedule upgrades and maintenance without deterring others from completing their work

● Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Skills ● IP Networking and LAN cabling ● Desktop Support – level 1 support ● Windows 10 Education, macOS, and iOS Operating System configuration ● Azure Active Directory user and password management ● Microsoft InTune MDM for iOS and Windows devices ● Google G-Suite and Microsoft Office 365 ● VoIP (configuration and testing of IP phones)

Requirements

● Matric

● Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) or proven experience as IT Technician or relevant position

● Excellent diagnostic and problem-solving skills

● Excellent communication ability

● Outstanding organizational and time-management skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.