ICT Infrastructure Manager

SUMMARY:
One of Datacentrix client based in Pretoria is looking for an ICT Infrastructure Manager who holds a Bachelor’s Degree in IT and must be ITIL certified. Main responsibilities includes but not limited to exercise leadership and use well-developed technological skills to facilitate planning, procurement, configuration, operations, maintenance, data integrity and security and end-user support for information technology resources and systems

POSITION INFO:

RESPONSIBILITIES:

• Align ICT technology architecture to ICT strategy
• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice)
• Plan all aspects of infrastructure environment to optimally deliver service to the Group
• Plan staff and resource requirements to deliver on agreed ICT strategy
• Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends
• Participate in ICT Management Forum –Tactical guidance and feedback regarding ICT planning for Infrastructure
• Reporting and advice on ICT infrastructure operational issues, advice on ICT equipment/service requests
• Manage and report on all Infrastructure tactical and operational equipment related issues
• Advise on feasibility of Infrastructure equipment/service requests
• Manage ICT equipment and licence portfolio for utilisation, warranty, support and contract compliance
• Create asset lifecycle plans for hardware and software
• Ensure audit compliance
• Oversee the Planning and implementation (project management for new implementations), Operations
• Monitoring and reporting of the data and voice communication technology within the Group.
• DR planning and implementation
• Vendor management
• Plan, monitor, measure and implement and/or oversight projects related to the Infrastructure environment
• Ensure all areas within the infrastructure environment deliver optimal service
• Implement ITIL
• Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business
• Manage and measure according to SLA
• Report to CIO monthly on SLA achievement stats and exceptions
• Develop stakeholder management plan per category of stakeholder (Includes SLA)
• Manage stakeholders according to their plan
• Monitor, measure and report regarding stakeholder satisfaction levels
• Create and oversee implementation of development plans for staff
• Budget for the department according to the strategic and operational plans
• Liaise with business and other members of the ICT management team to ensure alignment
• Manage the financial aspects of the area according to the plan and budget
• Manage ICT procurement according to policy
• Negotiate contracts with vendors in the best interests of the Group
• Maintain an awareness of environmental issues and incorporate this into all plans and criteria for new technologies
• Become an environmental evangelist and build environmental awareness within ICT

• 3 Year National Diploma or Bachelor’s Degree in Information Technology, Systems or Engineering or related area from an accredited institution is required
• ITIL certification

• 5-10 years relevant ICT experience in operations management.
• Minimum of 8 years ICT management and knowledge of architecture alignment in business.
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.
• Experience in working through major organizational change.
• A track record of providing infrastructure services to a geographically diverse and complex organization.
• A track record of successful large project implementations.
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

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