Duties and Responsibilities:
* Install and configure software and computer systems
* Troubleshoot and resolve issues with software or hardware
* Assist colleagues, clients, stakeholders etc. to resolve technical problems
* Ensure the proper implementation of new solutions or applications
* Establish accounts for new users and assist with password or login problems
* Provide support for the company’s PABX and it’s users
* Maintain and support the company’s CCTV infrastructure and systems
* Respond timely to service issues and requests from end users, management, clients etc.
* Support all end users using the company’s applications and software, including ERP, Microsoft Office 365 etc.
* Support end users interacting with custom web-based platforms running various front end and backend processes
* Manage, expand, and improve Office 365 services for the company, to ensure we enjoy the full benefits of the platform offering
* Monitor and ensure user compliance with all of the company’s ICT policies, and any other policies relating to ICT
* Maintain ICT procedures and protocols, and provide technical support and input to the staff
* Analyse data, records and logs to spot underlying trends and potential issues. Apply corrective measures
* Document and maintain the company’s ICT digital and physical files regarding all networks, systems, processes, policies etc.
* Obtain quotes form external service providers for any and all relevant services and support
* Implement cost savings for the company where possible and continuously evaluate ways in which the company can reduce costs and build greater efficiencies
* Collaborate with the company’s external ICT service providers and ensure they deliver their services timeously
* Website administration and development
* Provide the necessary ICT induction for all new staff and provide the necessary support
* Conduct surveys on a regular basis to ensure that staff have the ICT support they need, receive the necessary training they need, and apply corrective action, where necessary
* Provide training and support to all of the company’s clients, stakeholders, as and when needed, to ensure that they are adequately trained on any of the company’s user interfaces, platforms, software, technology etc., that is owned, managed, used, or implemented by the company
* Support the ICT manager in overseeing the work of all the ICT support staff, independent contractors, interns etc.
* Run various reports for staff, clients, stakeholders etc. throughout our network as and when needed
* Transfer ICT skills to staff, to ensure that they are competent with regard to ICT in their respective scope of work
* Provide input to the company’s ICT Strategy, and ensure that targets are reached
Key Skills
*Ability to solve complex problems and see projects through to completion.
*Analytical skills to study problems and records and identify solutions.
*Team-oriented attitude to assist colleagues and teams with technical problems.
*Strong interpersonal communication and relationship-building skills.
*Ability to manage time and effectively prioritise numerous projects at one time.
*Fast learner, with the ability to adapt to various circumstances and work environments.
*Up-to-date knowledge of the latest ICT technology and software trends.
*Microsoft Office 365 Implementation and Support Experience.
*Microsoft Dynamics Business Central ERP Support experience.
*Strong customer service ethic.
