IC Workshop Foreman

SUMMARY:
Our Client based in Johannesburg is looking for an IC Workshop Foreman to ensure that best management practices are followed in all areas of responsibility regarding the Workshop - operations, procedures and actions.

POSITION INFO:

Qualification/Requirements

• A Trade qualification (IC Forklift Technician) equivalent technical qualification
• Proven and relevant experience and success in a similar position in the material handling or related industry; minimum of 3-5 years relevant experience in similar environment
• A Trade Qualification IC Forklift technician or equivalent technical qualification Relevant experience in a Workshop / Technical Service environment
• Code 8 driver''s licence

Competencies

• Customer and Personal Service: Knowledge of principles and processes for providing
  customer and personal services. This includes customer needs assessment, quality standards
  for service, and evaluation CSI
• Administration and Management: Knowledge of basic business and management principles
  involved in strategic planning, resource allocation, leadership technique, production methods,
  and coordination of people and resources
• English Language: Effective Communication both verbal and written
• Clerical: Knowledge of the companies administrative and clerical procedures and systems
• Personnel and Human Resources: Basic knowledge of principles and procedures for personnel
  recruitment, training, labour relations and negotiation
• Time Management: managing one''s own time and the time of others
• Coaching and Development: Teaching others how to do something
• Management of Personnel Resources: Motivating, developing, and directing people as they
  work, identifying the best people for the job
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations
  to make improvements or take corrective action
• Service Orientation: actively looking for ways to help people
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions
  to choose the most appropriate one
• Establishing and Maintaining Interpersonal Relationships: developing constructive and
  cooperative working relationships with others and maintaining them over time
• Making Decisions and Solving Problems: analysing information and evaluating results to
  choose the best solution and solve problems
• Communicating with Persons outside Organization: communicating with people outside the
  organization, representing the organization to customers, the public, government, and other
  external sources
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize,
  organize, and accomplish your work
• Integrity: Job requires being honest and ethical
• Attention to Detail: Job requires being careful about detail and thorough in completing work
  tasks
• Dependability: Job requires being reliable, responsible, and dependable, and fulfilling
  obligations and commitments
• Leadership: Job requires a willingness to lead, take charge, and offer opinions and set
  department direction
• Self-Control: Job requires maintaining composure, keeping emotions in check, controlling
  anger, avoiding aggressive behaviour, even in very difficult situations
• Achievement / Effort: Job requires establishing and maintaining personally challenging
  achievement goals and exerting effort toward mastering tasks
• Cooperation: Job requires being pleasant with others on the job and displaying a good
  natured, cooperative attitude
• Social Orientation: Job requires preferring to work with others rather than alone and being personally connected with others on the job
• Independence: Job requires developing one''s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
• Initiative: Job requires a willingness to take on responsibilities and challenges
• Strong service management experience
• Strong attention to detail
• Ability to drive continuous improvement in business practice; adding value by doing business smartly and efficiently; ability to implement strategies for development
• Effective resource management and planning skills
• Ability to prioritize and successfully complete multiple tasks timeously
• Consistent, visible and proactive leadership skills; ability to make decisions, act and apply corrective measures when required
• Experience in directing and leading a team of varying levels of experience and skill
• Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement, to build common ownership of commitment to group goals, shared vision and problem-solving
• Ability to coach team members to achieve stated objectives
• Ability to grasp and interpret goals and vision and to communicate it / implement strategies
  effectively with evident improvement
• Excellent organizational, administrative

Responsibilities

• Sound management of Workshop in line with budget and company strategic objectives (Work in progress, work scheduling, quality of work, quote accuracy, profitability of individual workshops and department, profitability of maintenance contracts etc)
• Overall responsibility to ensure quality customer service of the Workshop, to ensure optimum response time and professional service always. (through the evaluation of technician’s, administrative and supervisory staff’s training needs and ensuring lack of knowledge / skills are addressed.)
• Overall responsibility to manage Workshop Personnel. (Including performance monitoring, payroll information, weekly / monthly departmental meetings, managing leave and absenteeism, ensure effective internal communication).
• Ensure regular feedback to the department staff keeping everyone up to date with company news, market trends and other relevant information
• Customer Care – regular visits, dispute resolution, promotion of services and general relationship building with our customer base
• Preparation and presentation of weekly, monthly and quarterly + ad hoc reports.
• Overall responsibility to ensure the Workshop team follows administrative procedures correctly
• Ensure that health and safety requirements are met premises and that all regulations are adhered to
• Ensure workshops meet the ASEC requirements
• Drive customer service excellence
• Grow the Workshop in line with company requirements
• Development and implementation of operational innovation

visit our website at --------Please upload your CV here--------> for more details and to register your C.V.

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