Hotel Receptionist - Langebaan

Description

Our Luxury Hotel in Langebaan is seeking a Receptionist to join our bespoke team. As the Receptionist, you will assist guests at the hotel with services that will make their stay memorable and pleasant. The responsible person will be required to take messages, arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance, amongst other guest-related needs.

Minimum requirements

• Grade 12
• An accommodation Certificate / Hotel School diploma is advantageous
• Minimum of 2 years experience in the same or similar position
• Opera Experience Required
• Familiar with all duties and procedures in Front Office Department
• MS Office (Word, Excel, and Email) is essential
• Valid Driver’s license
• The third language is advantageous

DUTIES AND RESPONSIBILITIES

Front Desk

• Checking in and checking out of guests on Opera.
• Perform office duties on a temporary basis when needed.
• Foreign exchange.
• Relief switchboard and night audit when necessary.
• Perform clerical duties as required
• Relay and Route written messages
• Answer all incoming calls

Finances

• Ensure accurate billing.
• Take payment from guests.
• If applicable ensure accurate change is provided.

Guest Relations

• Room guests
• Receive, store, and deliver luggage and mail.
• Pick up and deliver items or run errands for guests ensuring excellent guest relations services.
• Upsell all Food and Beverage outlets, Mint Wellness, and other services offered by the company.

Concierge

• Make dining and other reservations for guests and obtain tickets for events.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Make bookings for Mint Wellness as required.
• Make travel arrangements for sightseeing and other tours.
• Make suggestions for new tourist attractions/tourism services.
• Visit all surrounding facilities and other properties within the group.

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**