Hotel Manager

SUMMARY:
A sophisticated Boutique Hotel in Gardens, Cape Town, offering guests an intimate and personalized experience is looking for a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury.

POSITION INFO:
Duties:
 
Operational Leadership:
 
Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Ensure smooth daily operations and uphold brand standards across all touchpoints.
Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
Foster and maintain a strong and collaborative working relationship with the team
 
Team Management & Development:
 
Lead, mentor, and motivate department heads and their teams.
Foster a culture of accountability, service excellence, and teamwork.
Conduct regular performance reviews and support training initiatives.
 
Guest Experience:
 
Champion a personalized guest experience that reflects the hotels unique character.
Engage with guests regularly to ensure satisfaction and build relationships.
Implement initiatives to enhance guest loyalty and repeat business.
 
Financial & Administrative Oversight:
 
Assist the General Manager with budgeting, forecasting and cost control.
Monitor revenue streams and identify opportunities for growth and efficiency.
Ensure compliance with health, safety, and legal standards.
 
Strategic Support:
 
Collaborate with the General Manager on strategic planning and execution.
Contribute to marketing, sales and brand initiatives.
Represent the hotel in the absence of the General Manager.
  
Requirements:
 
Grade 12
A formal hospitality degree or diploma
Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
Strong leadership and interpersonal skills.
Proven ability to manage teams and deliver exceptional guest service.
Financial acumen and operational savvy.
Excellent communication and problem-solving abilities.
Hospitality qualification or relevant tertiary education preferred.

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