Hospitality and Lifestyle Manager - Ballito

Recruiter:

Adele Wint & Associates

Job Ref:

Hospitality and Life..

Date posted:

Friday, April 29, 2022

Location:

kwazulu ballito, South Africa

Salary:

market related with access to medical aid and provident fund

SUMMARY:
Our client an exclusive upmarket residential estate is looking for an experience Manager to look after their hospitality and lifestyle sector of the business.

JOB DESCRIPTION:

REQUIREMENTS:

Appropriate 3 year Degree/National Diploma in hospitality, public relations, or other relevant field.

5 years+ of experience working in a similar role, supervisory experience.

SKILLS AND COMPETENCIES:

Customer service orientation, Strong interpersonal skills. Excellent written and verbal communication skills. Organisational and administration skills. Problem-solving skills and attitude. Attention to detail and accuracy, Stress tolerance. Team player.

KEY PERFORMANCE AREAS:

• Manage the estates Welcome Centre with regards to staff, short-term rentals and guests queries,

• Respond to website, email and telephonic enquiries accurately, timeously and courteously,

• Handle guest enquiries, maintain effective customer relationships and actively resolve complaints,

• Proactive management of the service providers for gymnasium, VOP and BBC against a pre-defined set of SLA''s,

• Manage contracts and monthly audits with the service providers ensuring that the contract and SLA requirements are adhered to, Manage the tender process for the member facilities,

• Management of Sales and Rental Agents/ Short term letting,

• Oversee and manage the annual Sales and Rentals Estate Agents approval process, as well as closely monitor all agents operating within the Estate,

• Compile monthly management reports,

• Conduct orientation meetings with new and existing owners on transfer of property.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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