Helpdesk and Network Systems Administrator

Duties and Responsibilities

• Act as a mentor for the Helpdesk Technician and share knowledge in order to up- skill the individual
• Assist users with mobile and remote connections and communications
• Assist with third party connections up to platform level
• Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services
• Execute on the employment contract and at a minimum perform the tasks described in this job description
• Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Sage, Microsoft, EMC, Data Domain, etc
• Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time
• Maintain and manage Microsoft System centre components installed
• Maintain the Server room environment both operationally and physically
• Operate helpdesk and log calls
• Maintain and action asset movement tasks, such as tagging, transfers, and disposals.
• Operate within an SLA between business and IT
• Perform daily, routine and periodic tasks such as removing backup tapes completing daily check logs and files, and provide reports to Senior Network admin on schedule
• Rotate job roles with the Helpdesk support
• Rotate job roles with the Network and Server support
• Take instruction on ad hoc tasks from senior administrator as and when required to meeting the requirements.
• Support users with login and passwords
• Set up and configure workstations and servers when needed, as well as perform routine maintenance
• Support users with windows issues
• Windows Server support (VMware and HyperV)