Helpdesk Technician

Recruiter:

IntelliStaff

Job Ref:

JHB002282/SS

Date posted:

Friday, June 10, 2022

Location:

Johannesburg, South Africa

Salary:

MR Monthly

SUMMARY:
Our client is urgently looking for a Helpdesk Technician to join their organization

JOB DESCRIPTION:

Location: Cyrildene, Bedfordview

Requirements:

Matric
Relevant certificates/qualifications
3+ years of experience as a Helpdesk Technician
Telephonic and Remote Helpdesk support (Hardware and software)
Must be tech-savvy

Responsibilities:

VFP: New Product Faults Located, Reported, and Fully Corrected.
Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Logging and Closing Calls
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Locate, Test, and Report Bugs
Write up Troubleshooting methods and recommendations
Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
Internal Technical Support

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Toll and Helpdesk Technician
Location: Pretoria
Salary:
Company: Pt Operational ServicesLocation: Hatfield, PretoriaReports To: Senior TCS CoordinatorPurpose: To provide 2nd level support on the Toll System, Oracle, Linux and Networks
13 days ago

Toll and Helpdesk Technician
Location: Pretoria
Salary: Market-related, depending on qualifications and ex Monthly
Location: Hatfield, PretoriaType: Full-timeOur client is seeking a technically strong Toll & helpdesk technician to provide second-level support across Oracle systems, Linux environments, networking infrastructure, and tolling systems. The role involves system monitoring, troubleshooting, hardware/software support, and resolving issues across remote toll plaza sites. You will work closely...
7 days ago

1st Line Office & Content Support Technician
Location: Roodepoort
Salary:
26 days ago

Helpdesk Agent - PTA
Location: Pretoria
Salary: 11000
helpdesk Agent Pretoria (Tshwane) Salary R11 000,00A company in Pretoria is looking for an IT helpdesk Agent.
29 days ago

Helpdesk Administrator – Property Management Division
Location: Johannesburg
Salary:
70 days ago

Helpdesk Technician

Similar jobs you might be interested in:

Create a free job alert for Helpdesk Technician in Johannesburg

Jobseekers

Recruiter

General