Helpdesk Team Leader

 

Recruiter:

Execuplace Appointments

Job Ref:

Helpdesk Team Leader

Date posted:

Thursday, January 7, 2021

Location:

Johannesburg, South Africa

Salary:

R25 000 – R36 000


SUMMARY:
Helpdesk Team Leader

POSITION INFO:

Job Purpose to manage a team of Help Desk Engineers that offers user support, desktop support and systems support

Day to day management of support calls
First Second and Third Line support
Actively investigate methods of reducing support calls
Active manage team deliver and adherence to SLA
Create standard operating procedures for all activities of the help desk
Manage and coach team members

Roles Candidates must be a team player, coach, process champion, customer champion, consultant, risk mitigator, solutioner, knowledge manager, capacity creator
Relationship builder, change Leader, strategist

Experience – 4 – 8 years in discipline

Skills :
In-depth knowledge of the Windows Operating System and application stack, this includes Outlook, Office, Active Directory and Filserver
Basic understanding on networking, windows servers and VPN

Behavioural, - positive attitude, problem solver, strong leadership skills and Driver

Knowledge – Microsoft stack of application, Apple advantageous

Qualifications – A+ MCSE



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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