Helpdesk Support Technician

Recruiter:

Banqobi Consulting

Job Ref:

Randburg

Date posted:

Thursday, April 22, 2021

Location:

randburg, Gauteng, South Africa

Salary:

Market related

SUMMARY:
Helpdesk Technician

POSITION INFO:

Duties and Responsibilities

Operate helpdesk and log calls.

Support users with login and passwords Support users with windows issues

Operate within the SLA with business Windows Server support (VMware)

Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services.

Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, EMC

Obtain and manage quotes for certain 3rd party services and hardware.

Create purchase orders on the system for certain IT procured services and hardware. Perform routine and periodic tasks such as removing backup tapes completing daily

check logs and files.

Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time.

Assist users with mobile and remote communications.

Assist with third party connections to and from the Company up to platform level. Maintain the Server room environment both operationally and physically.

Ensure operational availability of video conferencing equipment. User account management

Internet Website and Intranet webmaster

Execute on the employment contract with the Company and at a minimum perform the tasks described in this job description.

Operate within the policies and procedures of the Company. Rotate job roles with the Network and Server support

Knowledge/Technical Skills/Competencies

Team player with good communication skills

Work under pressure and to time lines. Work unsupervised and be disciplined. Be methodical.

Display troubleshooting capability.

Helpful and engaging manner, including phone support

Be mindful of quality and continuous improvement

Technical

Active directory and Exchange Windows 7/8/10

Windows Server 2003 – 2012 and above TCP/IP

Microsoft Office 2010/13 Smart phone platforms Microsoft DPM

Microsoft Endpoint Protection and Kaspersky Microsoft System Centre and Mimecast

Digidata (User Account Management) Web technology i.e. Joomla

Qualifications

Matric with tertiary IT qualification

Microsoft MCTIP desktop and / or server certifications – at least one.

Other Industry certifications such as COMPTIA, A+ etc would be an advantage.

3 – 5 years’ experience within a similar environment is essential. Traceable desktop support history.

Microsoft desktop and server operating systems. Microsoft office and end user products.

General networking administration. General backup technology.

General applications knowledge.

General virtualization knowledge.

Adherence to policies and procedures. General security knowledge – IT and otherwise.

General communications knowledge – mobile, 3G/LTE, APN including WAN, wireless and LAN.

General tools and utilities used in administration and support.

Working knowledge of Mimecast, Microsoft Exchange, Cisco telephony and switching, Checkpoint and Microsoft system centre.

Working knowledge of video conferencing technologies. Keep current on new technologies and improvements.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT HELPDESK SUPPORT SPECIALIST
Location: Sandton
Salary: 480000
IT helpdesk support SPECIALIST - EE Candidates preferredSANDTONR 480 000 - R 520 000 CTC P/A DEPENDING ON EXPERIENCEOur client is looking for an experienced software support candidate to join the team. The ideal person must have a strong Office 365 background, advanced MS Word skills, and be able to quickly learn new software applications
12 days ago

IT Support Technician
Location: Pretoria
Salary:
2 days ago

IT Support Technician
Location: Pretoria
Salary:
20 days ago

Software Support Technician
Location: Centurion
Salary:
Company based in Centurion Gauteng is looking for a (SigmaNEST) Software support technician to join their team.As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to man...
7 days ago

Junior IT Support Technician
Location: Centurion
Salary: R7 500.00 Monthly
Our client in the Retail industry is looking for a Junior IT support technician to join their team in Centurion to assist the Senior IT support technician.
11 days ago

Junior Developer
Location: Johannesburg
Salary: R16k - R18k p/m
The job function of a system application support role typically involves providing technical assistance and support related to software applications and systems used within an organization.
12 days ago

Group IT Manager
Location: Johannesburg
Salary: Monthly
Our client in the manufacturing industry is currently looking to employ Group IT Manager based Johannesburg South. A wonderful career opportunity awaits you.Salary: R70 000 CTC monthly
18 days ago

Specialist: Technical Support
Location: Pretoria
Salary:
We are looking for a Specialist: Technical support to provide desktop and technical support on hardware and software related issues within the organization. We have a permanent role in Menlyn.
21 days ago

IT MANAGER
Location: Midrand
Salary: Monthly
INFRASTRUCTURE TECHNOLOGY MANAGER (IT) -Qualification in IT -Olifantsfontein, (Midrand/Centurion area) Gauteng
8 days ago

Support Engineer - Cape Town / Johannesburg
Location: Johannesburg
Salary: Market related
A world-class identity platform provider using multi modal biometrics to enable individuals and businesses to interact conveniently and safely is looking for a support Engineer.
25 days ago

Helpdesk Support Technician

Similar jobs you might be interested in:

Create a free job alert for Helpdesk Support Technician in randburg, Gauteng

Jobseekers

Recruiter

General