Helpdesk Engineer (MCSE, A+ Essential) JHB

SUMMARY:
Helpdesk Engineer (MCSE & A+ Essential) JHB North Helpdesk Engineer - MCSE & A+ Help Desk Engineer (MCSE & A + Essential) - JHB

POSITION INFO:

Our client in Parktown, a dynamic Information Technology Company seeks to employ a Helpdesk Engineer with MCSE & A +

JOB SPEC

HELPDESK ENGINEER - MCSE & A+

Technical knowledge of computers, operating systems

 Job Purpose

Brief description of the main purpose of this job

Technical knowledge of computers, operationg systems and widely used computer applications

Outputs

Abiility to troubleshoot to determine the best solution based on a problem presented by a user

Ability to build, configure and repair computer hardware and other devices

Ability to learn and support third party applications

Knowledge of computer networks and router configurations

Installation and configuration processes

Administration Process

 Roles

Team Player

Coach

Process Champion

Customer Champion

Consultant

Risk Mitigator

Solutioner

Knowledge Manager

Capacity Creator

Relationship builder

Change Leader

Experience

2 - 5 years exp in  this discipline

B Tech/B Com, B Sc Computer Science or Information Systems or B Eng an advantage

Skills

MCSE & A +

Knowledge of computer hardware, operating systems and Microsoft Office Applications

Helpful nature with the ability to communicate with clients in a professional manner. Ability to understand and resolve problems.

Advantage - B Tech, B Com or BSc Computer Science or Information Systems or B Eng

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