Helpdesk Engineer (MCSE, A+ Essential) JHB

SUMMARY:
Helpdesk Engineer (MCSE, A + Essential) JHB North Helpdesk Engineer - MCSE & A+ Help Desk Engineer (MCSE & A + Essential) - JHB

POSITION INFO:

Our client, a dynamic Information Technology Company seeks to employ a Helpdesk Engineer with MCSE & A + based in Parktown

JOB SPEC

 Job Purpose

Technical knowledge of computers, operating systems and widely used computer applications

Outputs

Technical knowledge of computers, operating systems and widely used  computer applications

Ability to troubleshoot to determine the best solution based on a problem presented by a user

Ability to build, configure and repair computer hardwre and other devices

Ability to learn and support third party applications

Knowledge of computer networks and router configurations

Installation and configuration process

Administration process

Roles :

Team Player

Coach

Process Champion

Customer Champion

Consultant

Risk Mitigator

Solutioner

Knowledge Manager

Relationship Builder

Change Leader

Problem Owner

 Roles

Team Player

Coach

Process Champion

Customer Champion

Consultant

Risk Mitigator

Solutioner

Knowledge Manager

Capacity Creator

Relationship builder

Change Leader

Strategized

Experience

2 - 5 years exp in  this discipline

B Tech/B Com, B Sc Computer Science or Information Systems or B Eng an advantage

Knowledge of Computer hardware, operating systems and Microsoft Applications

Helpful nture with the ability to communicate with clients in a professional manner. Ability to understand and resolve problems.

Behavioural

Positive attitude, Problem Solver, Strong leadership skills and Driver.

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