Helpdesk Agent

Recruiter:

Network Contracting

Job Ref:

NCS000505/BT

Date posted:

Friday, November 4, 2022

Location:

Johannesburg, South Africa

Salary:

180 Hourly

SUMMARY:
Be part of an ever developing IT Field today

Job & Company description

Being an IT source specialist within the IT sector my clients are always on the lookout for exceptionally talented Helpdesk Agents

JOB DESCRIPTION:

Job skills & Description

Responsibilities

Deliver customer service through adherence to quality service standards
Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
Develop, encourage and nurture collaborative relationships across area of specialisation
Contribute to teamwork and inclusivity within own team
Identify opportunities to expand customer base with potentially profitable customers
Ensure development and continuous value add improvement to operational processes
Manages risks in own area of responsibility
Build and maintain stakeholder relationships
Achieve expected financial targets and uphold associated service levels

Minimum Qualification
Relevant Diploma or Degree

Experience - 1 to 3 years relevant experience in support role

Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)

Strong communication skills (bot verbally and written)
Knowledge of deal origination
Analytical skills with attention to detail
Good Interpretation skills
Good Interpretation skills
Patience
Empathy
Active Listening
Sense of Urgency
Good interpersonal skills
Well organised
Creative and flexible

to be considered please apply directly , if you do not hear from us after 2 weeks please consider your application unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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