Help Desk Technician (Tier 2)

SUMMARY:
Our client is looking for a desktop support technician (tier 2)

POSITION INFO:

• Operate helpdesk and log calls
• Support users with login and passwords
• Support users with windows issues
• Operate within the SLA with business
• Windows Server support (VMware)
• Execute office duties such as receiving goods, scheduling and packing items for courier
• Interact with third parties when required for logistical, support or administration purposes
  • E.g., Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, EMC
• Obtain and manage quotes for certain 3rd party services and hardware
• Create purchase orders on the system for certain IT procured services and hardware
• Perform routine tasks such as removing backup tapes completing daily check logs and files
• Keep users informed when a call is open and can’t be closed, confirming resolution time
• Assist users with mobile and remote communications
• Maintain the Server room environment both operationally and physically
• Ensure operational availability of video conferencing equipment
• User account management
• Internet Website and Intranet webmaster

• Matric with tertiary IT qualification
• Microsoft MCTIP desktop and / or server certifications – at least one
  • Other Industry certifications such as COMPTIA or A+ advantageous
• 3 – 5 years’ experience within a similar environment is essential
• Traceable desktop support history
• Microsoft desktop and server operating systems
• Microsoft office and end user products
• Networking administration, backup technology, applications and virtualization knowledge
• Security knowledge – IT and otherwise
• Communications knowledge – mobile, 3G/LTE, APN including WAN, wireless and LAN
• Mimecast, MS Exchange, Cisco telephony and switching, Checkpoint and MS system centre
• Working knowledge of video conferencing technologies

NB! This job is now closed. You can apply for other jobs by uploading your CV.