Head of Reservations | Hospitality

Recruiter:

Complement Recruitment

Job Ref:

HORBM

Date posted:

Friday, February 9, 2024

Location:

Johannesburg, South Africa

Salary:

Market Related, Permanent - Based in Either JHB / Cape Town

SUMMARY:
APPLY NOW

POSITION INFO:

Head of Reservations

Salary: Market Related, Permanent

Purpose of Position:

Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential.

Apply Directly for this Job by clicking here - Minimum Requirements Qualifications And Skills

Matric; Tertiary qualification in Travel and Tourism or relevant
Minimum of 5-7 years of experience in leading and managing Reservations Team
Knowledge of Tourplan
Proven Leadership and Management Skills
Excellent written and verbal communication skills
Strong organizational and time-management skills.

The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team.

Key Areas of Responsibility

Focusing on Service levels with attention to detail and accuracy, timeous feedback etc
Problem solving and communicating with Tour Operator
Working very closely with all Team members in Reservations
Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
Plan and support the development of individuals’ skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
Integration of systems between Reservations, Finance and Operations – ensuring the flow of information is correct for ease of information flowing to Camps etc.
Managing the business reports which is generated from Tour Plan
Ensuring all systems are fully operational e.g. Emergency weekend cell phone
Developing reports to administer and grow the business for conversions from provisionals to confirmed
Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
Ensuring timeous feedback to operators with quick turnarounds, attention to detail etc
Ad hoc duties as requested.

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Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Head of Reservations | Hospitality

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