Head of Reservations | Hospitality

Recruiter:

Complement Recruitment

Job Ref:

HORBM

Date posted:

Friday, February 9, 2024

Location:

Johannesburg, South Africa

Salary:

Market Related, Permanent - Based in Either JHB / Cape Town

SUMMARY:
APPLY NOW

POSITION INFO:

Head of Reservations

Salary: Market Related, Permanent

Purpose of Position:

Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential.

Apply Directly for this Job by clicking here - Minimum Requirements Qualifications And Skills

Matric; Tertiary qualification in Travel and Tourism or relevant
Minimum of 5-7 years of experience in leading and managing Reservations Team
Knowledge of Tourplan
Proven Leadership and Management Skills
Excellent written and verbal communication skills
Strong organizational and time-management skills.

The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team.

Key Areas of Responsibility

Focusing on Service levels with attention to detail and accuracy, timeous feedback etc
Problem solving and communicating with Tour Operator
Working very closely with all Team members in Reservations
Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
Plan and support the development of individuals’ skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
Integration of systems between Reservations, Finance and Operations – ensuring the flow of information is correct for ease of information flowing to Camps etc.
Managing the business reports which is generated from Tour Plan
Ensuring all systems are fully operational e.g. Emergency weekend cell phone
Developing reports to administer and grow the business for conversions from provisionals to confirmed
Ensuring that we maximise our capacity of selling and ensuring limited dead beds are created
Ensuring timeous feedback to operators with quick turnarounds, attention to detail etc
Ad hoc duties as requested.

Find Us on Social Media

Apply Directly on our Contact Form - Attach your Microsoft Word CV, and complete all the required information – Please Note: Companies may expire jobs at their own discretion. Should you not meet the minimum requirements or hear from us within 3 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Reservations Consultant
Location: Pretoria
Salary: 18000 Monthly
A luxury safari company is looking for an enthusiastic reservations CONSULTANT to join their strong and efficient reservations team at their head office in Pretoria
3 days ago

Spa Receptionist Supervisor
Location: Pretoria
Salary: R15 000 Monthly
We are seeking a polished, professional, and well-spoken Spa Reception Supervisor (head Receptionist) for a luxury spa operating within a prestigious 5-star environment in the Pretoria North area.
20 days ago

Personal Assistant to Head of HR & Operations
Location: Roodepoort
Salary:
7 days ago

Sales Executive
Location: Bryanston
Salary: R30 000 Monthly
A leading lodge and resort group is seeking a driven and results-oriented Sales Executive to join the team based in Bryanston, Gauteng.The successful candidate will be responsible for generating new business, maintaining key client relationships, increasing occupancy, and promoting the group's lodges and resorts to corporate, travel trade, and leisure markets. This role is ideal for a passionate h...
1 day ago

Sales Manager (Hospitality)
Location: Johannesburg
Salary: R 46 000 Monthly
We are looking for a firecracker of a Sales Manager in the hospitality industry with experience in the government & public sector.
3 days ago

Restaurant Supervisor
Location: Johannesburg
Salary: R 20 000 Monthly
We are seeking a dedicated and service-oriented Restaurant Supervisor to support the daily operations of the restaurant and ensure an exceptional guest experience. The successful candidate will assist in supervising staff, maintaining service standards, coordinating restaurant activities, and ensuring smooth operational flow during service periods.
3 days ago

Reservations and Sales Coordinator
Location: Pretoria
Salary:
Job SummaryThe reservations and Sales Coordinator is responsible for managing reservations, supporting sales activities, maintaining strong client relationships, and ensuring exceptional customer service. The successful candidate will handle booking enquiries, process reservations accurately, assist with sales initiatives, and support revenue growth through efficient coordination and communication...
9 days ago

SPA Reception Supervisor
Location: Pretoria
Salary:
Our client is looking for a Spa reception supervisor to join their team.
17 days ago

Reservations/ Sales / Bookings & Client Liaison Coordinator
Location: Pretoria
Salary:
30 days ago

Hospitality Reservations & Sales
Location: Pretoria
Salary:
Job OverviewWe are seeking a professional, organised, and customer-focused reservations / Bookings & Client Liaison Coordinator to join our team. The successful candidate will be responsible for managing bookings and reservations, maintaining excellent client relationships, coordinating schedules, and ensuring smooth communication between clients and internal departments.The ideal candidate must h...
31 days ago

Head of Reservations | Hospitality

Similar jobs you might be interested in:

Jobseekers

Recruiter

General