Head of Operations

SUMMARY:
Head of Operations

POSITION INFO:

The role involves managing and overseeing all operations of the CSDP and will report directly to the Head of Custody. The role requires the manager to reduce the department’s exposure to risk by ensuring that internal processes, rules, procedures, policies as well as Strate’s Rules and Directives and any other relevant legislation is adhered to.
Job requirements:
➢ Manage and oversee Custodial Services i.e. all areas and functions in the CSDP
➢ Ensuring that all processes are documented and adhered to
➢ Ensure that regular reviews are conducted on all documented processes
➢ Identify all potential settlement problems and ensure that the matter is resolved effectively and timeously
➢ Manage and oversee the monthly billing process
➢ Ensure that the bank reconciliations are signed off daily
➢ Manage and oversee the dividend tax process
➢ Ensure that applicable taxes are paid timeously to SARS (STT, VAT etc.)
➢ Ensure that bi-annual statements are sent to clients timeously in accordance with the Strate Rules
➢ Ensuring that all deadlines are met and all event files are signed off and audited/reviewed timeously
➢ Assist and support the BEE Operations Manager
➢ Monitor and ensure that exception reports are cleared timeously
➢ Ensure that all Market testing is conducted timeously
➢ Review and distribute various reports on a daily basis, resolve issues therein or report on status of unresolved issues
➢ Effective planning, organising and decision making
➢ Business Development and Client retention
➢ Liaising with clients i.e. institutional and individual, Strate and all other relevant parties / regulators
➢ Attend meetings with clients
➢ Attend market meetings and provide feedback to staff
➢ Building and maintaining client relationships
➢ Keep abreast of market changes and keep clients informed
➢ Ensure that JIS provides a high-quality service to all external and internal clients
➢ Ensure that the structure of the CSDP conforms to regulatory requirements
➢ Ensuring compliance with internal rules and procedures
➢ Ensure that company complies with all legal and regulatory requirements
➢ Ensure that all staff have the necessary skills required to complete their duties
➢ Advise management of best practices
➢ Reporting of breaches, discrepancies or irregularities detected to management and compliance
➢ Assist management with any issues relating to the control and mitigation of risk relating to internal controls and procedures

➢ Assist the Compliance team with internal and external audits
➢ Provide Compliance team with necessary input and support
➢ Identify areas of risk and ensure that proper controls are in place to eliminate risks and losses
➢ Performance manage staff effectively
➢ Prioritising and effectively delegate work to staff to ensure that the department is run effectively
➢ Identify potential and promoted key staff
➢ Staff recruitment
➢ Staff motivation
➢ Talent management and succession planning
➢ Work closely with service providers to ensure that IT systems are secure and reliable
➢ Liaising with vendors regarding system issues and enhancements
➢ Implement innovative solutions that improve efficiencies
➢ Assisting with new projects as well as various ad hoc projects as required by management and compliance
➢ Perform any other reasonable tasks required from management from time to time
Competencies:
➢ Deadline driven
➢ Work well with people
➢ Self-Starter who takes initiative
➢ Extremely Innovative
➢ Responsible and accountable
➢ Hold high levels of honesty and integrity
➢ Proactive, organised and level headed
➢ Attention to detail
➢ Ability to resolve complex queries - logical thinker
➢ Ability to work under pressure
➢ Excellent time management skills
➢ Able to work accurately under pressure
➢ Able to resolve conflict in a professional manner
➢ Team player
Qualification / Experience:
➢ Matric ➢ Degree (e.g. B.Com) is advantageous
➢ Compliance knowledge and awareness
➢ Strate Modules I, II and III
➢ Computer Literate (MS Office package: Advanced Word, Excel, PowerPoint)
➢ 8 years CSDP exp with at least 3-5 years’ experience in a managerial role at a CSDP

NB! This job is now closed. You can apply for other jobs by uploading your CV.