Head of Central Sales & Telesales

Recruiter:

Global Recruitment

Job Ref:

1920260265

Date posted:

Tuesday, March 10, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Job Title: Head of Central Sales & Telesales

Location: JHB (Hybrid)

About the Role:

We are looking for a senior sales leader to design, build, and lead a new central sales function. This role will initially oversee a telesales-driven team, converting inbound and channel-generated leads, and will progressively evolve into a digitally enabled customer acquisition engine.

This is a strategic leadership position owning the full central sales ecosystem—from team design, processes, and KPIs to systems and performance management—ensuring seamless customer journeys and high conversion rates across multiple channels.

Key Responsibilities:

Build and lead the central sales team, including telesales and digital sales roles
Design and implement sales processes, scripts, quality standards, and KPIs
Drive lead conversion from multiple channels: employer partnerships, market activations, QR campaigns, and digital platforms
Ensure excellent customer support throughout the application journey
Define and implement CRM, lead management, and workflow systems
Establish performance metrics and incentive structures aligned with business goals
Develop a roadmap to evolve from a telesales-heavy model to a digital-first, automated customer acquisition process
Collaborate cross-functionally with Product, Marketing, Operations, and Analytics

Experience & Qualifications:

8+ years leading high-volume centralized sales operations, preferably in financial services, fintech, telecoms, or similar
Proven experience building sales functions from scratch or leading major sales transformations
Strong understanding of telesales operations, digital sales, CRM, and customer journey design
Experience with performance-based remuneration and incentive structures
Advantage: exposure to consumer credit, lending, regulated environments, or multi-channel acquisition campaigns

Key Competencies:

Strategic thinking and execution capability
Leadership and team development
Data-driven decision making
Cross-functional collaboration

Reporting Line:

Direct reports: Central Sales Managers, Team Leaders, Sales Agents, Digital-sales specialists

How to Apply:

Interested candidates may send their CVs to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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