HRBP - Human Resources Business Partner - Call Centre

SUMMARY:
Assistant Manager

POSITION INFO:

General Responsibility

The HR Business Partner (HRBP) is responsible for aligning company & business process objectives with employees and management in the business units.

As a consultant, The HRBP is an administrative expert who provides advisory services to business leadership on human resources-related issues. He/she will also act as an employee champion and change agent.

The HRBP proactively assesses and anticipates HR-related needs, Site Initiatives, RNR plan. Establishes a healthy communication within the HR department and business leadership, the business partner seeks to develop integrated solutions to business process problems and create positive impact. He/she will also perform a wide range of HR activities including but not limited to labor & employee relations management, talent management, compensation & benefits administration, workforce planning/talent acquisition, organizational design, and performance management.

The HRBP will be driving cross-functional initiatives that involve stakeholders across the organization and is expected to play a key role in benchmarking best practices and leveraging relationships.

The HRBP maintains an effective level of business literacy about the business process’s operations, financial position, business agenda/goals, its culture and its competition.

Specific Job Scope & Responsibility

A. The Human Resources Business Partner – Executive covers a multi-faceted HR delivery to support Business Process, its leadership and employees. He/She is empowered to recommend and coordinate on specific low-to-medium HR/Site Initiative-related matters affecting overall general employee experience and business process. Specific to site deployment, the HRBP shall execute HR strategies respective of the business goals of each vertical/process, and satisfactorily manage four (4) key functional areas:

1. Data and Information Management

a. Files Management (Active, Separated, Database/Tracker, Shared)

b. Audit Compliance

c. Regular & Special HR Reports Relevant to Strategizing & Decision Making

d. Employee Movement within the Process/Company

e. Trigger for Separation, Salary Hold, Access Disability, etc.

f. Site Initiatives/RNR Plans

2. Employee Service & Benefits

a. Government Mandatory

b. Company Initiated

c. General Administrative Services

3. Labour & Employee Relations

a. Company & Legal Policies and Standards Compliance

i. Employee Grievance & Ethics Hotline, Progressive Disciplinary & Labor Cases

ii. Policy Management (Preparing, Updating, Recommending)

iii. Exit Management

b. Government Liaison

i. Company Representation

c. Employee Engagement

i. Engagement Activities

ii. Interest Groups

iii. Engagement Climate Check/E-Sat

iv. Knowledge Sharing & Roadshows

d. Attrition Management

e. Occupational Safety & Health

4. Talent Acquisition (As Support)

a. Manpower Planning & Control

b. Profile Review

c. Job Requirements & Descriptions

B. The HR Business Partner shall contribute and support the Site HR Manager in organization transformational activities, such as but are not limited to:

1. Culture Building

2. Talent Management

3. Learning & Development

4. Organisational Design & Process Improvement

C. Other tasks as assigned by the HR Manager – Site and/or HR Head – South Africa from time to time.

Competency Requirements

A. Industry & Business Knowledge

B. Profound Knowledge of South African Labour Laws

C. Process Improvement/Engineering

D. Project Management

E. Policy Creation & Implementation

F. Analytical, Consulting, and Networking Skills

G. Problem Solving & Decision Making Skills

H. Communication Skills

I. Keen-to-Detail Orientation

J. IT Enabled Tools Utilisation & Navigation

Expected Behaviour

A. Demonstrates Superb decision making capability

B. Exercises customer focus, specifically dedicated to exceeding the expectations and requirements of all customers

C. Demonstrates ability to work with minimum supervision and work cross-functionally

D. Blends in well in the Organisation. Can work well with others at all levels of the organization and clients

E. Demonstrates the ability to function as both a team member and a leader in time-compressed, highly dynamic and potentially ambiguous situations to ensure milestones and deliverables are achieved.

F. Coordinates and manage multiple projects simultaneously exercising sound judgment and flexibility

G. Demonstrates ability to manage time and multiple commitments

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